Originally Posted by TPIZ92

So here is my experience. I received the new box and of course, it still does the exact same thing. My brain has been telling me the whole time that it wasn't the box but i didn't listen. I just took tech's advice, shame on me. So i email them back and they give me the same old nonsense when someone doesn't know "the car has a wiring issue". But then they follow that with "it might be the cable". The $35 dollar cable? Probably should have started with that but fine, whatever. I asked for a pin out and they say they don't provide it and then tell me to try to bench flash etc etc. So I do a small search and find a pin out of the cable on their own damn forum. Do a continuity test and boom, VPW circuit is smoked. The end, problem solved. Overnight a cable from Summit Racing. So it brings the total cost to around $400 bucks (granted I overnighted the 35 dollar cable). Lesson learned. I should have trusted myself and did some further snooping instead of depending on them but I didn't. However, I feel they should have released that info about the cable, at least just the VPW circuit since that's the main issue. Virtually everyone has a multi meter but not everyone has a bench harness. This could have been a quick fix that turned into a debacle.

Originally Posted by codyvette

Welcome me to the world of HP tuner support.....or lack there of. LOL I bought mine brand new and later when I had a communication issue they gave me the same type of short, nonhelpful BS. Luckily a computer super nerd took the time to get me fixed up and eventually HP helped out. After spending such an amount of money on something, I felt put out but it is such a useful thing to have I ain't giving it up. I just try and get more computer savvy as I go.

Originally Posted by 5.7stroker

How does HP Tuners tech department not know that a smoked VPW circuit could be one of the reasons why it wasn't working and why didn't they suggest trying the cheapest solutions first? This is basic 101 trouble shooting.

Should tech departments start hiring customers as technical consultants?