AP Engineering - groundbreaking news! Guaranteed engine delivery times!
09-04-2004, 11:22 AM
#1
User
Thread Starter
Join Date: Jun 2004
Posts: 113
Likes: 0
Received 0 Likes
on
0 Posts
AP Engineering - groundbreaking news! Guaranteed engine delivery times! Something to think about over the holiday weekend...
Most people know AP Engineering as being top-notch in late model GM engine building. However, as with any engine building shop, scheduled delivery times are usually difficult to adhere to. Supplier problems, machining issues, etc. can all add up to an engine being days or sometimes weeks late. While this does not compromise the quality and integrity of our engines, it has caused issues with our customers and the length of time between placing the order and having the engine shipped out.
Nobody likes to wait any longer than they have to, and we don't like to see unhappy customers. So in our case, we have determined that the machine shop we use caused the greatest delays in getting our engines out to the customers. Rather than simply accepting this as they way things go and passing the frustration on to our customers, AP Engineering has set out to remedy this issue buy purchasing nearly $100,000 of brand new state-of-the-art engine machining equipment to be able to do our own machining in house. This will essentially eliminate any delays we have experienced in the past with sending our engine blocks out to another company to have work performed on them. The machines are in our shop, being set up as I type this. Pics to come soon.
We are so confident that we will now be able to get our engines out on time that we will soon be instituting an unprecidented GUARANTEED delivery time on all of our engines that we build. What guarantee will we be offering? If your engine is late, it is free. That's right...FREE.
Beginning Tuesday, September 7, 2004...When an engine (short block OR long block) is ordered from us, we will give you a guaranteed amount of time (from the point that a deposit is left) until we will ship your engine. Of course, lead times can and will change depending on the our work load and the amount of orders that we are currently working on, but if we do not provide you with a tracking number for your engine on or before the date we promised your engine to be shipped, you will get it for free. Shipping and all. No other company that we know of in our circle offers this type of guarantee. So not only are we known for building some of the highest quality engines in the industry, we will also be known for getting the engines out on time, which is something that we have had a difficult time with in the past.
Naturally there are some stipulations to this. For example, changes to your engine after the initial order is placed could cause additional delay time (depending on the situation) and may require us to determine a different delivery date. This will be determined on a case-by-case basis. Uncontrollable catastrophic events such as...oh, I dunno...a tornado hitting our shop can also change delivery dates.
Also, this shipment guarantee only applies to short block and long block engines. In addition, once an engine is completed and shipped by the guaranteed date, the order may not be cancelled and the deposit or any other payments can not be refunded. Other similar conditions may apply, but only to protect ourselves from getting the short end of the stick when we meet our obligations of this guarantee. Should the case arise when the engine is late by fault of our own, we will bite the bullet and someone could get a free engine out of it. We are that dedicated to our customers and their satisfation.
To get your order started, give us a call at the shop on Tuesday!
We'd also like to take this time to thank all of our very loyal customers who have stuck with us while AP Engineering was growing and continues to grow. Thank you.
Most people know AP Engineering as being top-notch in late model GM engine building. However, as with any engine building shop, scheduled delivery times are usually difficult to adhere to. Supplier problems, machining issues, etc. can all add up to an engine being days or sometimes weeks late. While this does not compromise the quality and integrity of our engines, it has caused issues with our customers and the length of time between placing the order and having the engine shipped out.
Nobody likes to wait any longer than they have to, and we don't like to see unhappy customers. So in our case, we have determined that the machine shop we use caused the greatest delays in getting our engines out to the customers. Rather than simply accepting this as they way things go and passing the frustration on to our customers, AP Engineering has set out to remedy this issue buy purchasing nearly $100,000 of brand new state-of-the-art engine machining equipment to be able to do our own machining in house. This will essentially eliminate any delays we have experienced in the past with sending our engine blocks out to another company to have work performed on them. The machines are in our shop, being set up as I type this. Pics to come soon.
We are so confident that we will now be able to get our engines out on time that we will soon be instituting an unprecidented GUARANTEED delivery time on all of our engines that we build. What guarantee will we be offering? If your engine is late, it is free. That's right...FREE.
Beginning Tuesday, September 7, 2004...When an engine (short block OR long block) is ordered from us, we will give you a guaranteed amount of time (from the point that a deposit is left) until we will ship your engine. Of course, lead times can and will change depending on the our work load and the amount of orders that we are currently working on, but if we do not provide you with a tracking number for your engine on or before the date we promised your engine to be shipped, you will get it for free. Shipping and all. No other company that we know of in our circle offers this type of guarantee. So not only are we known for building some of the highest quality engines in the industry, we will also be known for getting the engines out on time, which is something that we have had a difficult time with in the past.
Naturally there are some stipulations to this. For example, changes to your engine after the initial order is placed could cause additional delay time (depending on the situation) and may require us to determine a different delivery date. This will be determined on a case-by-case basis. Uncontrollable catastrophic events such as...oh, I dunno...a tornado hitting our shop can also change delivery dates.
Also, this shipment guarantee only applies to short block and long block engines. In addition, once an engine is completed and shipped by the guaranteed date, the order may not be cancelled and the deposit or any other payments can not be refunded. Other similar conditions may apply, but only to protect ourselves from getting the short end of the stick when we meet our obligations of this guarantee. Should the case arise when the engine is late by fault of our own, we will bite the bullet and someone could get a free engine out of it. We are that dedicated to our customers and their satisfation.To get your order started, give us a call at the shop on Tuesday!
We'd also like to take this time to thank all of our very loyal customers who have stuck with us while AP Engineering was growing and continues to grow. Thank you.
09-04-2004, 11:35 AM
#2
TECH Veteran
iTrader: (33)
Join Date: Nov 2001
Location: Port Richey
Posts: 4,266
Likes: 0
Received 0 Likes
on
0 Posts
Now that actually is groundbreaking...you guys are nuts! 
But more power to you...and If I get another shortblock....APE has just gone to the top of my list. Good job guys!
But more power to you...and If I get another shortblock....APE has just gone to the top of my list. Good job guys!
09-05-2004, 06:17 AM
#5
TECH Junkie
Join Date: Dec 2001
Location: Lakeland, FL
Posts: 3,242
Likes: 0
Received 0 Likes
on
0 Posts
When you guys get it all set up you should post some pics of the new APE machine shop.
Hell maybe you could get the street out front renamed to APE drive. Seriously thats an awesome garantee !! Looks like I may be a repeat customer
Hell maybe you could get the street out front renamed to APE drive
. Seriously thats an awesome garantee !! Looks like I may be a repeat customer
09-05-2004, 07:30 AM
#6
In the world of business and sales its common knowledge that you are going to have problems and issues along the way. What seperates a great vendor from a bad is how they handle the problems. I think APE should be commended for taking such a proactive aproach. It shows that they care, they had a few issues. They sat down made a plan on how to adress them and they took action.
09-05-2004, 10:26 AM
#7
TECH Enthusiast
iTrader: (18)
Join Date: Nov 2001
Location: Chicagoland
Posts: 576
Likes: 0
Received 0 Likes
on
0 Posts
Man that is just crazy, lol. When I decide to build a new engine, I'll take vacation and fly up there so that I can delay my engine build 
Just kidding guys...that is one heck of a guarantee.
Just kidding guys...that is one heck of a guarantee. Trending Topics
09-08-2004, 06:26 PM
#12
TECH Fanatic
iTrader: (6)
Join Date: Oct 2002
Location: Lake in the Hills, IL
Posts: 1,838
Received 0 Likes
on
0 Posts
So since my engine has now been "being built" since the time you withdrew half "1150.00" from my bank account which was JUly 12th and then you took the other half on august 27th "1150" and havent shipped yet... I think mine should be free.... I am not trying to give you guys a hard time but when I originally called and placed an order for a 2500.00 shortblock you told me 3 weeks top at most a month....It is now been almost 2 months... I took off work when you said it would be ready to pick it up... to find out later that it wasnt... so now im stuck paying to have my motor shipped back to you for core... I know things come up but I wanted to get some runs in this season and if I knew it was going to take 2 months or more I would have paid the 200.00 difference to have it built locally... You guys have a good reputation for motors so thats why you were my first choice especially for the price...but now thats its september it wasnt even worth it....I have been patient only calling once a week to check up...but the motor hasnt even been built or shipped and you guys charged me 1150 plus 300 core on the 27th of august
DONT GET ME WRONG THOUGH every time I have called every person I have spoken to has been a big help and I know you're at the mercy of the machine shop or at least you "were" but I just wish I would have known going into this...
Everyone this doesnt mean dont buy from them I think they're a good group of guys but I wish I could be somehow reimbursed for this inconvenience
hell...Ill even put APE stickers all over my car if you cut some of the price off...
DONT GET ME WRONG THOUGH every time I have called every person I have spoken to has been a big help and I know you're at the mercy of the machine shop or at least you "were" but I just wish I would have known going into this...
Everyone this doesnt mean dont buy from them I think they're a good group of guys but I wish I could be somehow reimbursed for this inconvenience
hell...Ill even put APE stickers all over my car if you cut some of the price off...
09-08-2004, 06:56 PM
#13
Under criminal investigation for fraud
iTrader: (-2)
Join Date: Jan 2004
Posts: 1,350
Likes: 0
Received 0 Likes
on
0 Posts
Chris, You have been more than patient with us and I appreciate it. We will pick up the shipping on your engine to you, I think we told you that already and I will also pay for you to ship the core engine back so it will not cost you any shipping for the delay you have occurred. I apologize for this delay and that is now why we have come up with this guarantee. Now that everything is in house we can control our own destiny. We will call you tomorrow and give you a update. Thanks again for your patience, we appreciate it.
Thanks,
Thanks,
09-08-2004, 07:38 PM
#14
TECH Fanatic
iTrader: (6)
Join Date: Oct 2002
Location: Lake in the Hills, IL
Posts: 1,838
Received 0 Likes
on
0 Posts
Thank You very much Chris you have been great through this and I dont want you guys to think this was to bomb your business...It was not my intentions at all...Thanks again for providing the quick replies and good service
09-08-2004, 09:01 PM
#16
TECH Fanatic
iTrader: (1)
Join Date: Nov 2003
Location: Jackson MI
Posts: 1,191
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Chris@AP-Engineering
Chris, You have been more than patient with us and I appreciate it. We will pick up the shipping on your engine to you, I think we told you that already and I will also pay for you to ship the core engine back so it will not cost you any shipping for the delay you have occurred. I apologize for this delay and that is now why we have come up with this guarantee. Now that everything is in house we can control our own destiny. We will call you tomorrow and give you a update. Thanks again for your patience, we appreciate it.
Thanks,
Thanks,
09-08-2004, 09:19 PM
#17
TECH Enthusiast
iTrader: (4)
Join Date: Nov 2001
Location: Hockeytown/MotorCity
Posts: 681
Likes: 0
Received 0 Likes
on
0 Posts
This is a great idea for upcoming engine purchases. But what about the current customers, who's purchases or lead times haven’t been fulfilled or are still waiting?
09-09-2004, 08:48 AM
#18
User
Thread Starter
Join Date: Jun 2004
Posts: 113
Likes: 0
Received 0 Likes
on
0 Posts
Andy, we are doing what it takes to get current customers done and out the door. They generally have been compenstated for their wait. Usually with free shipping and Express shipping to get the engines there within two days. Sometimes custom items take a little longer than expected, especially if we are not making them in house. At that point I have no control over them.
Thanks,
Thanks,
