Trouble with HPE
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Joined: May 2009
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You really need to re-read the thread than. He started complaining and than everyone started jumping on the HPE hatewagon but when 2 or 3 people come in defending them from the rest of the pack of dumbasses they are blamed for being HPE troll accounts
Guess I'll give my two cents, I have taken both my vehicles to hpe, for tunes n installs, they do great work n the tuner seems to work with you, now as far as customer service in my opionion needs work, there were days where I couldn't a hold of them, untill I *67 them......if you don't like the way they do business go elsewhere, plenty of shops in the area
I don’t need to re-read the thread. You and the couple are hanging from hpe nuts. Your trying to find any reason to make the op look like an *** and make hpe look like a great shop. It does look funny how the only people that are backing them have just a few post. I've personally dealt with hpe a few times and I can personally say the customer service is terrible. So why don’t you re-read the thread and realize that hpe sucks ***.
OK, so from what I can tell, this seems to be the timeline of events:
-OP had his car tuned at HPE by Owen
-OP unhappy with tune
-OP called HPE
-HPE doesn't call back
-OP talks to Owen
-OP eliminates possible mechanical faults
-HPE will "fix" tune, but charges OP a fee since 30 days has expired
-HPE "fixes" tune
-OP still unhappy with "fixed" tune and overall customer service
Is this basically correct?
-OP had his car tuned at HPE by Owen
-OP unhappy with tune
-OP called HPE
-HPE doesn't call back
-OP talks to Owen
-OP eliminates possible mechanical faults
-HPE will "fix" tune, but charges OP a fee since 30 days has expired
-HPE "fixes" tune
-OP still unhappy with "fixed" tune and overall customer service
Is this basically correct?
Thread Starter
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Joined: Sep 2006
Posts: 447
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From: Houston
I can understand where you are saying Gary has not given you "proper customer service" but as you've stated you've been talking to Owen this whole time, correct? So why haven't you scheduled an appointment with Owen at HPE your self? If he is the only tuner(which from what I remember he is) that shouldn't be a problem, he would know exactly when he would be able to fit you in and you tell Owen exactly yourself what you wanted, not your buddy not your sisters friends brother whatever or whom ever you need to bring up the car. I've known Owen for many years and I'm sure he can find room for you even on a weekend to fix the problem. When you hear about HPE "tuning" problems everyone goes back to when Chuck owned the shop. Granted I haven't worked there in a year now, but I know I dealt with customer complaints and it was always taken care of so I am dumbstruck about why this is even a problem... Gary is a great owner and I think he did the right thing on this, if you have time to talk to Owen about all of your problems for the past THREE MONTHS than you have enough time to go up there yourself. I'm just sayin.....
Thread Starter
TECH Regular
Joined: Sep 2006
Posts: 447
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From: Houston
OK, so from what I can tell, this seems to be the timeline of events:
-OP had his car tuned at HPE by Owen
-OP unhappy with tune
-OP called HPE
-HPE doesn't call back
-OP talks to Owen
-OP eliminates possible mechanical faults
-HPE will "fix" tune, but charges OP a fee since 30 days has expired
-HPE "fixes" tune
-OP still unhappy with "fixed" tune and overall customer service
Is this basically correct?
-OP had his car tuned at HPE by Owen
-OP unhappy with tune
-OP called HPE
-HPE doesn't call back
-OP talks to Owen
-OP eliminates possible mechanical faults
-HPE will "fix" tune, but charges OP a fee since 30 days has expired
-HPE "fixes" tune
-OP still unhappy with "fixed" tune and overall customer service
Is this basically correct?
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TECH Regular
Joined: Sep 2006
Posts: 447
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From: Houston
I don’t need to re-read the thread. You and the couple are hanging from hpe nuts. Your trying to find any reason to make the op look like an *** and make hpe look like a great shop. It does look funny how the only people that are backing them have just a few post. I've personally dealt with hpe a few times and I can personally say the customer service is terrible. So why don’t you re-read the thread and realize that hpe sucks ***.
. And to the other guy who told me to stop complaining and just go somewhere else. Kiss my 
: . Its my god given right to let bring to light that i have been unfairly treated by someone. You look like a 
missing where i called several times not just once in between the first tune and the second... also where i replaced sensors and resealed intake manifold at owens suggestion. Like i said i wanted to make sure it wasnt something mechanical before i went pointing fingers at others. Still unhappy with fixed tune... yes, its better than before but car still wont start without giving it gas. It fires but seems like it needs more fuel. Main problem is hpe tunes so late they dont wait for the car to cool so that owen has an oportunity to tune the car cold. Then it makes him look like he dont know what the hell he's doing. Thats why i hate it when people tell me he is not capable of tuning my car.
-OP had his car tuned at HPE by Owen
-OP unhappy with tune
-OP called HPE (multiple times)
-HPE doesn't call back
-OP talks to Owen
-OP eliminates possible mechanical faults
-HPE will "fix" tune, but charges OP a fee since 30 days has expired
-HPE "fixes" tune
-OP still unhappy with "fixed" tune and overall customer service
Seems like it should be an easy fix for HPE to just retune your car, no charge, and at least get a rep for good customer service. Even if they are a shitty shop, there's more than a few who have survived on their customer service alone.
I have very little personal experience with HPE since Chuck left, so I'm not trying to pass judgement on anyone, but this is the sort of thing I keep hearing about them. Good luck to ya, hope it all gets sorted out.
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Joined: May 2009
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I don’t need to re-read the thread. You and the couple are hanging from hpe nuts. Your trying to find any reason to make the op look like an *** and make hpe look like a great shop. It does look funny how the only people that are backing them have just a few post. I've personally dealt with hpe a few times and I can personally say the customer service is terrible. So why don’t you re-read the thread and realize that hpe sucks ***.
My inner self is telling me to tell you to GFY but I know better than that. The OP had his car tuned at HPE by owen. Do you think Owen just does that for free? Have you even put in the thought to consider that the reason he was charged for the re-tune was because Owen wanted to get paid for coming up to a shop that wasn't his. There is a difference between trying to make the OP look like an *** and trying to establish who is really at fault. Most of my posts are in regional sections hence the low post count.. but maybe you knew that already oh king of intellect.
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The OP didn't do that. He had it tuned and left. Changed some things and talked to Owen and than 3 months later is complaining about being charged for a retune.
Thread Starter
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From: Houston
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I'm not an HPE troll, but just a mere satisfied HPE customer
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Your not very smart. I left because i couldnt tell anything was wrong till the next morning when i cold started it. And like i told your nut hugging self earlier i replaced anthing that could be at fault and the car did the same thing. I wanted to make sure it wasnts someting mechanical before i put blame on the tune. You are obviously biased and full of ****.
If it were me, after 3 phone calls and all with no answer or yanking my chains over the phone, regardless of how busy my schedule was, I would have been up there in person getting some answers and not sending my buddies out to handle a complaint I had with a company.
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Your not very smart. I left because i couldnt tell anything was wrong till the next morning when i cold started it. And like i told your nut hugging self earlier i replaced anthing that could be at fault and the car did the same thing. I wanted to make sure it wasnts someting mechanical before i put blame on the tune. You are obviously biased and full of ****.
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