Thanx kwikkar, i will roll that one by him day after tomorrow

 

that may be true, but that's a moot point as far as the customer is concerned. that burden should not ever be placed on the customer's shoulders. if the shop's owner or operators actually had any scruples, they would give them a reasonable estimate ahead of time as to how long it may take and how much it will cost, so there are less surprises later on down the road. also, they should contact the customer proactively when there may be a delay, or a change in plans/pricing, instead of the customer having to take the initiative to follow up on ****.

yeah, definitely don't go with option 3....it's kinda like making a big fuss at a restaurant when your order wasn't made correctly.....you can raise all kinds of hell to them about it, and you may get them to correct it, but you may just also end up with a little something "extra" in there, too....

as for option 1, i'd say that unless there is some type of contract that you've signed, just take the car back and demand a refund for any money that you've paid in excess of what they've actually done to the car, and if they offer any resistance, threaten them with a lawyer (and actually follow through....don't bluff on this....). to me, it would seem illegal for them to keep money that's not owed to them, unless there was some type of written contract stating otherwise, that both parties agreed to ahead of time.

there seriously needs to be more accountability for scumbags that pull this kind of ****.....

 

dude. get your money back and get the ***** outta there.

 

yep, and once you get your car back (and possibly any money that's owed to you), be sure to let them know that you are going to steer away as much business away from them as you possibly can for treating you like they did

 

report them to the better business bureau, and actually consult it before you pick a body shop.

the BBB was pricess to me when picking a company to ship my car with... so many shipping companies had bad reputations on the BBB including the one that i got burnt with (which is what made me learn that lesson).