A Tale Of 2 So Cal Dealers: Showcase Chevrolet (good) Versus Cormier (bad ) Chevrolet
11-07-2004, 07:33 PM
#1
TECH Apprentice
Thread Starter
Join Date: Nov 2004
Location: Long Beach, Ka
Posts: 336
Likes: 0
Received 0 Likes
on
0 Posts
A Tale Of 2 So Cal Dealers: Showcase Chevrolet (good) Versus Cormier (bad ) Chevrolet FWIW & IMHO:
About 2 months ago I posted a reply that I was getting screwed around by a So Cal dealer, and that I would post full details when the ordeal was over with. And then I needed another month before posting to let my temper settle down. This basically involved the electrics going out and the rear driver seat rocking. Short version: Cormier being about 2 miles from my house, I called Cormier to make sure that they had some qualified personnel, and explained that the electrics were out and the rear driver seat rocking motion. Driver side door controls inoperative, dash instrumentation read just the oposite of what it should, gas, battery, oil pressure, gages. They said to bring it in Monday afternoon. Took it in Mon aft. They gave me a ride home but never offered me a loaner vehicle, even though my car is still under warranty.They promised delivery the next day. Tuesday the service writer called me and said that they had gotten busy and did not have a chance to look at my car, but would the very next morning. Wednesday aft the service writer calls me at home and advised that the technician had an emergency at home and had to leave at noon. Said that first thing Wednesday morning he would get the tech on it. Wednesday he called me about 2 PM and advised that for some reason the tech had not started on it yet but would immediately. so I went down there unannounced at 5:30 PM and to my non-suprise, it was still sitting out in the "Open yard Hospital for sick cars". I asked to see the service manager, and in the time that they could not locate the service manager, the writer had the service tech start moving my car in his stalll (probably so I could not have it towed out of there). Then both the service writer and the service tech went in to see the service manager and plea bargined pretty much on their knees their case before I could mine. Service manager said that he personally would straighten everything out. No call Thurs so I called them and the writer said that they had found the problem and that the service manager had tested the car several times during the day and found everything satisfactory, but they wanted the car till Fri, the next day to install the part for the rocking chair" driver seat. I said ok. They didn't call Fri so I called them at 5PM and they said that everything was ok, and come down and pick up the car. Unfortunately they would not take me to my car till signed the work authorization so I unsuspectingly did. When the car came, the factory alarm did not work right, the windows would not operate from the driver side door panel, gas gauge was way below empty, and the dash gauges went berserk while I was sitting in the car. I basically hand-gernaded and got the service manager. He said sorry and they would go back over everything Mon. I said ok
No call mon, so I called them. They contradicted their own story and said that the sensors were out on the body sensor and the driver side door sensor, and before when they said that the problem was fixed, they had just cleaned the sensors and that they naturally did not stock either of those. They will order right away, and I was to look for them to call me Tues or Wed. I said ok. Tuesday no call and I called them and they said that they had located the parts in the warehouse and that the parts would be in Wed.
Wed no call so I called them and they advised that the warehouse shipped the parts late, and that they had just gotten them, but my car would be the first thing on the list Thurs. Thursday neither the service manager or writer would answer the phone, and when I got down there, the service was closed.
Friday they would not answer the phone again, so I went down there, and they were just finishing up on the car, but advised that they needed the car over the weekend to finish up on and double check everything. Monday After work I went to pick up the car and they said don't worry about signing the work order, that they had reopened up the old one. I got my car and got the hell out of there. The seat back was still broken just as it was when I had taken it in. They did replace the missiing gas, but could not offer any explaination
as to where the gas went. The fckng car only had 14 more miles on it than when I had taken it in, eliminating the reason for missing gas joyriding, but the car was short about 5 gals of gas.
I called up Showcase Chewvrolet in Westminister and explained the events to them and would they fix my seat. Sure, we'll be happy to was the reply. When I got down there i went and asked to speak to the service manager, Leonard Roy, and explained everything to him. He had the car inspected immediately so they could order the parts without having to keep my car. Leonard Roy explained to me that when they got the parts in, they would call me, I would bring the car in, they needed the car for 2 days due to the seat needing to be re-upholesteredafter replacing the seat back frame and that they would get me a loaner car, and I would only miss my Z06 for a max of 2 days. Just like clockwork, and just like Leonard Roy and the service tech promised me, they had a call on my recorder when I got home the 2nd day.
Sorry for the extra long post, but I feel that people should know and be aware of these things. In a nutshell, I can not say eoungh bad about Cormier Chevrolet, Carson, Ca., right off of the 405 parking lot, and I definitely can not say enough good about Showcase Chevrolet in general, and in specifics, the cleanliness of their shop, the upbeat attitude of both the service manager, Leonard Roy, and the service writer that I had, of whose name I unfortunately can not remember, and the service technician who actually did the work.
If you are in the general area of Showcase Chevrolet, and are in question of where to take your car, give them a try, and you will not be dissappointed. I really regret to having to write/post this, but nobody should ever have to go through what I had to go through after buying a $ 54 K car.I would never trust a broken roller skate to Cormier, and you shouldn't either. End of rant, but this was necessary for the general bernefit of Chevrolet owners everythere, especially vettes.
About 2 months ago I posted a reply that I was getting screwed around by a So Cal dealer, and that I would post full details when the ordeal was over with. And then I needed another month before posting to let my temper settle down. This basically involved the electrics going out and the rear driver seat rocking. Short version: Cormier being about 2 miles from my house, I called Cormier to make sure that they had some qualified personnel, and explained that the electrics were out and the rear driver seat rocking motion. Driver side door controls inoperative, dash instrumentation read just the oposite of what it should, gas, battery, oil pressure, gages. They said to bring it in Monday afternoon. Took it in Mon aft. They gave me a ride home but never offered me a loaner vehicle, even though my car is still under warranty.They promised delivery the next day. Tuesday the service writer called me and said that they had gotten busy and did not have a chance to look at my car, but would the very next morning. Wednesday aft the service writer calls me at home and advised that the technician had an emergency at home and had to leave at noon. Said that first thing Wednesday morning he would get the tech on it. Wednesday he called me about 2 PM and advised that for some reason the tech had not started on it yet but would immediately. so I went down there unannounced at 5:30 PM and to my non-suprise, it was still sitting out in the "Open yard Hospital for sick cars". I asked to see the service manager, and in the time that they could not locate the service manager, the writer had the service tech start moving my car in his stalll (probably so I could not have it towed out of there). Then both the service writer and the service tech went in to see the service manager and plea bargined pretty much on their knees their case before I could mine. Service manager said that he personally would straighten everything out. No call Thurs so I called them and the writer said that they had found the problem and that the service manager had tested the car several times during the day and found everything satisfactory, but they wanted the car till Fri, the next day to install the part for the rocking chair" driver seat. I said ok. They didn't call Fri so I called them at 5PM and they said that everything was ok, and come down and pick up the car. Unfortunately they would not take me to my car till signed the work authorization so I unsuspectingly did. When the car came, the factory alarm did not work right, the windows would not operate from the driver side door panel, gas gauge was way below empty, and the dash gauges went berserk while I was sitting in the car. I basically hand-gernaded and got the service manager. He said sorry and they would go back over everything Mon. I said ok
No call mon, so I called them. They contradicted their own story and said that the sensors were out on the body sensor and the driver side door sensor, and before when they said that the problem was fixed, they had just cleaned the sensors and that they naturally did not stock either of those. They will order right away, and I was to look for them to call me Tues or Wed. I said ok. Tuesday no call and I called them and they said that they had located the parts in the warehouse and that the parts would be in Wed.
Wed no call so I called them and they advised that the warehouse shipped the parts late, and that they had just gotten them, but my car would be the first thing on the list Thurs. Thursday neither the service manager or writer would answer the phone, and when I got down there, the service was closed.
Friday they would not answer the phone again, so I went down there, and they were just finishing up on the car, but advised that they needed the car over the weekend to finish up on and double check everything. Monday After work I went to pick up the car and they said don't worry about signing the work order, that they had reopened up the old one. I got my car and got the hell out of there. The seat back was still broken just as it was when I had taken it in. They did replace the missiing gas, but could not offer any explaination
as to where the gas went. The fckng car only had 14 more miles on it than when I had taken it in, eliminating the reason for missing gas joyriding, but the car was short about 5 gals of gas.
I called up Showcase Chewvrolet in Westminister and explained the events to them and would they fix my seat. Sure, we'll be happy to was the reply. When I got down there i went and asked to speak to the service manager, Leonard Roy, and explained everything to him. He had the car inspected immediately so they could order the parts without having to keep my car. Leonard Roy explained to me that when they got the parts in, they would call me, I would bring the car in, they needed the car for 2 days due to the seat needing to be re-upholesteredafter replacing the seat back frame and that they would get me a loaner car, and I would only miss my Z06 for a max of 2 days. Just like clockwork, and just like Leonard Roy and the service tech promised me, they had a call on my recorder when I got home the 2nd day.
Sorry for the extra long post, but I feel that people should know and be aware of these things. In a nutshell, I can not say eoungh bad about Cormier Chevrolet, Carson, Ca., right off of the 405 parking lot, and I definitely can not say enough good about Showcase Chevrolet in general, and in specifics, the cleanliness of their shop, the upbeat attitude of both the service manager, Leonard Roy, and the service writer that I had, of whose name I unfortunately can not remember, and the service technician who actually did the work.
If you are in the general area of Showcase Chevrolet, and are in question of where to take your car, give them a try, and you will not be dissappointed. I really regret to having to write/post this, but nobody should ever have to go through what I had to go through after buying a $ 54 K car.I would never trust a broken roller skate to Cormier, and you shouldn't either. End of rant, but this was necessary for the general bernefit of Chevrolet owners everythere, especially vettes.
11-09-2004, 03:37 PM
#2
TECH Apprentice
Thread Starter
Join Date: Nov 2004
Location: Long Beach, Ka
Posts: 336
Likes: 0
Received 0 Likes
on
0 Posts
FWIW & IMHO:
This same thread was posted on other boards/sites for the same reason that I posted it on here. I believe that people have a right to know of my problems and experiences there and make a decision for themselves: You are welcome to review the other comments FYI:
http://forums.corvetteforum.com/showthread.php?t=943088
http://www.z06vette.com/forums/showthread.php?t=69895
http://www.ihadav8.com/phpBB2/viewtopic.php?t=121
http://www.t6p.com/forums/showthread.php?t=4650
http://www.turbobuick.com/forums/sh...threadid=139577
http://www.turbobuicks.com/forums/s...&threadid=28701
https://ls1tech.com/forums/showthread.php?t=235971
http://www.ls2.com/forums/showthrea...threadid=142580
It turned out that my experience with them was not exactly isolated.
FWIW: If they have a problem with a '02 Z06, you know that they are going to have a problem with the ZR1.
This same thread was posted on other boards/sites for the same reason that I posted it on here. I believe that people have a right to know of my problems and experiences there and make a decision for themselves: You are welcome to review the other comments FYI:
http://forums.corvetteforum.com/showthread.php?t=943088
http://www.z06vette.com/forums/showthread.php?t=69895
http://www.ihadav8.com/phpBB2/viewtopic.php?t=121
http://www.t6p.com/forums/showthread.php?t=4650
http://www.turbobuick.com/forums/sh...threadid=139577
http://www.turbobuicks.com/forums/s...&threadid=28701
https://ls1tech.com/forums/showthread.php?t=235971
http://www.ls2.com/forums/showthrea...threadid=142580
It turned out that my experience with them was not exactly isolated.
FWIW: If they have a problem with a '02 Z06, you know that they are going to have a problem with the ZR1.
11-11-2004, 03:57 PM
#3
On The Tree
iTrader: (1)
Join Date: Jul 2004
Location: Orange, CA
Posts: 106
Likes: 0
Received 0 Likes
on
0 Posts
well i read your long post. With those kinds of problems i won't let anyone i know go to Cormier Chevy. That is so much bs and they probably dont have a care in the world.
11-11-2004, 09:35 PM
#4
TECH Apprentice
Thread Starter
Join Date: Nov 2004
Location: Long Beach, Ka
Posts: 336
Likes: 0
Received 0 Likes
on
0 Posts
I apologize for the long post, but I felt that it was sort of my "Civic" " Car Buff" kind a guy responsibility to inform others so that they do not have to go through what I went through. I do not want it on my conscience that somebody else's car got treated the way that my car and I got treated due to my not wanting to be a responsible person and blow the whistle. Basically, the forum is mightier than the sword, or in this case, the dealers wrath.
11-14-2004, 06:51 PM
#5
This is actually normal for most Los Angeles auto dealers. It's like they dont care!
O'Donnell Cherolet/Buick in San Gabriel is one of the worst service dealers ever. They almost never have parts in stock, and not just special order parts , but stuck like Camaro brake pads and Head Bolts are special order to them. They left an oil cap off on my Geo Metro which puked oil out on the freeway during my 81 mile commute to work. Same deal with never getting to your car (and many excuses as to why). Just about everything is outsourced. I got pissed one day and asked the Svc Mgr what do they do now, just oil changes and he responded "yup, pretty much" :S
Another chevy dealer that is a joke is the chevy dealer in Buena Park/Santa Fe Springs, righ off of the 5 fwy at Knott ave (I dont remember their name). I once took my IROC in there as it was hesitating / bogging down. I remember the service writer looking at my stereo (I was young and had a massive sound system in there) telling me that that was probably the reason why my car was hesitating. I told him that I had a seperate battery utilizing an isolator which only connects to the charging system when the car was on. He then said tht he meant the the sound wave emulating from my speakers was interfering / damaging components in the car's ECM.
THe other dealers that I've had bad experience aren't in business anymore, so I wont waste any breath on them.
Now two dealers that I have had great experience with are:
Cone Chevrolet in Fullerton. The (at that time) Assistant Mgr Chris Korn, like the manager you mentioned really went out of his way to help me more than once. Wasn't afraid to touch a car that has been modified, as a matter of fact liked to talk about the car and what ever was my latest mod.
Another dealer that I have had great luck with is actually out of state. Jerry Seiner Chevrolet in Salt Lake City, Utah. Their parts guy Dave Vanderwood, goes beyond his duties in customer service. He never has a problem when I call in for a part number, will go and actually get the part in his hand and describe it so we are sure that we are talking about the same part. I usually order parts from them rather than my LA based dealers because of the great service.
whew, enough venting I guess
D
O'Donnell Cherolet/Buick in San Gabriel is one of the worst service dealers ever. They almost never have parts in stock, and not just special order parts , but stuck like Camaro brake pads and Head Bolts are special order to them. They left an oil cap off on my Geo Metro which puked oil out on the freeway during my 81 mile commute to work. Same deal with never getting to your car (and many excuses as to why). Just about everything is outsourced. I got pissed one day and asked the Svc Mgr what do they do now, just oil changes and he responded "yup, pretty much" :S
Another chevy dealer that is a joke is the chevy dealer in Buena Park/Santa Fe Springs, righ off of the 5 fwy at Knott ave (I dont remember their name). I once took my IROC in there as it was hesitating / bogging down. I remember the service writer looking at my stereo (I was young and had a massive sound system in there) telling me that that was probably the reason why my car was hesitating. I told him that I had a seperate battery utilizing an isolator which only connects to the charging system when the car was on. He then said tht he meant the the sound wave emulating from my speakers was interfering / damaging components in the car's ECM.
THe other dealers that I've had bad experience aren't in business anymore, so I wont waste any breath on them.
Now two dealers that I have had great experience with are:
Cone Chevrolet in Fullerton. The (at that time) Assistant Mgr Chris Korn, like the manager you mentioned really went out of his way to help me more than once. Wasn't afraid to touch a car that has been modified, as a matter of fact liked to talk about the car and what ever was my latest mod.
Another dealer that I have had great luck with is actually out of state. Jerry Seiner Chevrolet in Salt Lake City, Utah. Their parts guy Dave Vanderwood, goes beyond his duties in customer service. He never has a problem when I call in for a part number, will go and actually get the part in his hand and describe it so we are sure that we are talking about the same part. I usually order parts from them rather than my LA based dealers because of the great service.
whew, enough venting I guess
D
11-15-2004, 02:50 PM
#6
Staging Lane
iTrader: (1)
Join Date: Nov 2002
Location: Bakersfield
Posts: 66
Likes: 0
Received 0 Likes
on
0 Posts
Well Gary I have had the same treatment from 3-way Chevrolet in Bakersfield and have heard countless complaints from other people. The funny thing is that the owner of 3-Way is named Cormier, I think the same people. I took my car to 3-way a few times for warranty work. They never offered a loaner or rental and the car had bigger issues after than before. While in the shop they broke the shifter **** once and boke the vaccuum fitting off of the back of the intake.
On the other hand, Don Steves Chevrolet has a wonderful, qualified, friendly service department. I broke down in my truck that I had just purchased from a used dealer and they were awsome. Sounds like the Cormier family of dealerships has forgotten about customer service. I also have to wonder how many times GM is charged for rental cars that the end users never see. Just a thought. If anyone from GM reads this, you should really look at waht dealership service departments are doing to the consumers.
On the other hand, Don Steves Chevrolet has a wonderful, qualified, friendly service department. I broke down in my truck that I had just purchased from a used dealer and they were awsome. Sounds like the Cormier family of dealerships has forgotten about customer service. I also have to wonder how many times GM is charged for rental cars that the end users never see. Just a thought. If anyone from GM reads this, you should really look at waht dealership service departments are doing to the consumers.
Originally Posted by Gary Wells
FWIW & IMHO:
This same thread was posted on other boards/sites for the same reason that I posted it on here. I believe that people have a right to know of my problems and experiences there and make a decision for themselves: You are welcome to review the other comments FYI:
http://forums.corvetteforum.com/showthread.php?t=943088
http://www.z06vette.com/forums/showthread.php?t=69895
http://www.ihadav8.com/phpBB2/viewtopic.php?t=121
http://www.t6p.com/forums/showthread.php?t=4650
http://www.turbobuick.com/forums/sh...threadid=139577
http://www.turbobuicks.com/forums/s...&threadid=28701
https://ls1tech.com/forums/showthread.php?t=235971
http://www.ls2.com/forums/showthrea...threadid=142580
It turned out that my experience with them was not exactly isolated.
FWIW: If they have a problem with a '02 Z06, you know that they are going to have a problem with the ZR1.
This same thread was posted on other boards/sites for the same reason that I posted it on here. I believe that people have a right to know of my problems and experiences there and make a decision for themselves: You are welcome to review the other comments FYI:
http://forums.corvetteforum.com/showthread.php?t=943088
http://www.z06vette.com/forums/showthread.php?t=69895
http://www.ihadav8.com/phpBB2/viewtopic.php?t=121
http://www.t6p.com/forums/showthread.php?t=4650
http://www.turbobuick.com/forums/sh...threadid=139577
http://www.turbobuicks.com/forums/s...&threadid=28701
https://ls1tech.com/forums/showthread.php?t=235971
http://www.ls2.com/forums/showthrea...threadid=142580
It turned out that my experience with them was not exactly isolated.
FWIW: If they have a problem with a '02 Z06, you know that they are going to have a problem with the ZR1.
Trending Topics
11-12-2008, 01:53 AM
#11
Launching!
Join Date: Mar 2005
Location: South OC
Posts: 228
Likes: 0
Received 0 Likes
on
0 Posts
If it's any consolation, I pass Cromier everyday, twice a day and laugh/tear up at the fact that they can't GIVE AWAY C6's. They literally have them piling up and even offers of 0% won't move them.
11-12-2008, 03:44 AM
#12
Launching!
iTrader: (6)
Join Date: Sep 2005
Location: Lynwood
Posts: 249
Likes: 0
Received 0 Likes
on
0 Posts
so i take it that you got a new Z06 gary
i use to work at cormier chevrolet back in 05 but in the body shop we didnt even interact with the service area since there was no need and even then i could tell that they were pretty shady on that side.....glad that every got fixed for you
i use to work at cormier chevrolet back in 05 but in the body shop we didnt even interact with the service area since there was no need and even then i could tell that they were pretty shady on that side.....glad that every got fixed for you
Last edited by gnbooster87; 11-12-2008 at 03:45 AM. Reason: nevermind didnt realize it was 4yrs old
11-12-2008, 04:24 AM
#13
Launching!
iTrader: (3)
Join Date: Mar 2005
Location: Santa Ana
Posts: 256
Likes: 0
Received 0 Likes
on
0 Posts
I had a very similar situation with connel chevy and selman, connel being the one that couldn't fit my car, they had it for the same electrical reason 4 times in a 3 and a half week span, took selman 2 days to fix my car.
