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HP Tuner or my car?

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Old 05-29-2004, 12:25 PM
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Default HP Tuner or my car?

Someone please tell me where the problem lies and if it's even possible.

A friend of mine received his HP Tuner earlier this week, so he says that he can do me a favor and delete some stuff for me and do a little tuning for me. He purchased the tuner for 98 F-body's. Well, we run the car to see where things need to be tweaked and then download my program onto his computer. But when we go to tune something really strange happens. The HP Tuner says that I have a '98 vette! Now I know that is because I am looking at my F-body!!! Also on top of that the VIN number that it read is mine. So is the HP Tuner just messed up? Or is it possible that somehow that my pcm has been flashed to think that it's a vette? PLEASE HELP!!!
Old 05-29-2004, 12:36 PM
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send support an e-mail

most likely your hp tuner got shipped out on the first thursday, and for some reason that pcm build shows up as a 1998 vette.

My car did the same thing, i got it fixed easily, send them a e-mail with the bin, log file, and i even included a screenshot of the error message. Got a new file to download, and it works fine now.

Ryan.
Old 05-29-2004, 12:40 PM
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Thank you so much for the quick response! How long did it take them to correct the problem?
Old 05-29-2004, 12:42 PM
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I got the error at 2:30, and had edited my tune by 6:30 the same day.

But it was during the week.

Ryan.
Old 05-29-2004, 12:45 PM
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Cool, like I said before thank you so much for the help! I was really hoping that it was not my car.
Old 05-29-2004, 12:52 PM
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no problem , i thought it was my car too, as i have used a hypertech in the past... i was really hoping to not need a dealer reflash.


Ryan.
Old 05-29-2004, 12:52 PM
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1998 had a bunch of different OSs I think, and the
only way they can be sure of "catching them all" to
make valid-for-license is by people reporting the odd
ones that haven't been seen, yet. It's just the old
same old, first-model-year GM blues
Old 05-29-2004, 12:54 PM
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true, althought they said it was a problem with the cables shipped out on the first thursday, and all shipped friday and later were fixed. (for my bug at least)

Ryan
Old 05-29-2004, 03:07 PM
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Please have your friend e-mail me at keith@hptuners.com with his full name and customer ID and I will get him new software out this weekend.
Old 05-29-2004, 04:26 PM
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Originally Posted by Magnus
Please have your friend e-mail me at keith@hptuners.com with his full name and customer ID and I will get him new software out this weekend.
Will do.
Old 05-31-2004, 02:47 AM
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Keith all I have to say is that your customer service is kick a$$!!!




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