I Will Never Buy Borla Again

Reply Subscribe

Thread Tools

Search this Thread

01-12-2005, 12:48 AM

eeiii

Teching In

Thread Starter

Join Date: Oct 2004

Posts: 29

Likes: 0

Received 0 Likes on 0 Posts

I Will Never Buy Borla Again

Let me tell you what happen: I ordered my exhaust from Borla back in November, two weeks later my mechanic calls me and tells me that the exhaust arrived to bring the car in to get install, I take the car in and one hour later he calls me and tells me that Borla shipped the wrong one, they had shipped the one for the CTS not the CTS-V. He calls Borla and Borla said that they made a mistake to ship it back. I had to pay for the difference in shipping because Borla would not refund the difference in the shipping charge compare to theirs, which is bulk pricing from UPS. Then a month later (December) a received a call from my mechanic to bring the car in that the new exhaust was in, I take it in and it takes the guy about 6 hrs to install the exhaust, I asked him why it took him so long? He said that it was a bitch to put it in, that he had to bend some of the brackets to clear the bumper, he also had to battle with the clearance in the differential and drive shaft. He told me that the exhaust did not fit properly and to drive the car to see how it felt. I then drove the car for about 50 miles and then notice a rattle noise. I called the mechanic and told him about it, he told me to bring car back. When I arrived at the shop is when all hell broke loose, my back bumper was burned and melted around the exhaust tips, the mechanic told me that the exhaust had moved. Next morning we called Borla and told them about the problem, they asked us if we could drive the car to their shop? I said OK, even do I'm 120 miles one-way. I drove the car to Borla on December 30th, 2004 left home around 6:00 a.m. and arrived at Borla at 8:10 a.m. and asked for Ted the R&D engineer, Ted takes my car and drives it to the shop while I wait in the lobby. About two hours later, I asked the receptionist if they could give me an update? She said yes let me call Ted, about 10 minutes later Ted comes in and tells me that they still working on it, I said how long is it going to take that I had a meeting to attend at 1:00 p.m., he them said, may be we can drop you off? I said "I'm about an hour and a half away", he said give me about two more hours, I said OK. About 2 hours later he pulls up in my car. I said, is it fixed? He said no. I said, why? He said that mine was the first unit to ship and that he had made a mistake when he was trying to give the differential more clearance and went the opposite way and gave it less, he had to put a stock exhaust back on my car. I said, what’s going to happen with my bumper damage and the exhaust? He said that the exhaust would ship back to me by January the 4th or 5th, because they needed to make a new tool for it. I said how about my bumper? He said you would have to talk to customer service. I said, can you please get them? He said OK. Tim from customer service shows up and I asked him what are they going to do about my bumper damage and my new exhaust installation charge? He said that he needed to talk to management and that he would call me back on Monday January 3, 2005. I said OK and drove off about 12:30 p.m., Monday the 3rd arrived and no call, Tuesday about 9:30 a.m. I call Tim and left a massage for him to call me back with an answer. Tuesday about 3:45 p.m. no call from Tim yet, so I decided to call back, first time answer machine, dial second and press 0 for the operator, got transfer to Tim and he picked up, I said, Tim I though you were going to call me back? He didn't say anything, I said what's going on with my complain? He said I talk to management and they are not going to cover the bumper damage, I said why not? Because you should have not installed the exhaust if it didn't fit correctly. I said, I thought that Borla brags about how good there product is and how they test them before they sell them, how come I got an exhaust that was not even tested for proper fit. He said that I would have to talk to the manager on Monday the 11th because he was on vacation. I said, OK. I then asked him, how about my exhaust? Are you going to pay for the new installation? He said only if you bring the car here, I said you’re crazy if you think that I’m going to drive another 240 miles round trip and 6 hours of lost pay again. He said I will call you back on that. The whole week went by and no call. Monday about 10:00 a.m. I call the manager and left a massage to please call me back. Monday afternoon no call. I then decided to call the manager and got the answering service, I asked the operator if someone else could help me? She said yeah. I got transfer to someone else in customer service, I gave him the whole story again for the third time; he said I can’t help you, you have to talk to the manager, I said I being trying to but no response back. He said I will tell him to make sure that he calls you back. Today is Tuesday the 11th whole day went by no call from anybody. I will try again tomorrow for the last time, because they are really pissing me off. The only one that benefited from all of these is Borla, because now they know what the problem is and how to solve it for someone else and screw me the guinea pig.

Sorry that my story is so long but I wanted everyone to know how Borla treats customer when they have a problem. Customer satisfaction is a zero when it comes to issues. I will let you know what the final result is going to be, I just about had it with them.

I Will Never Buy Borla Again

I Will Never Buy Borla Again

Trending Topics