summit shipping my stuff weeks late
summit shipping my stuff weeks late I bought a Be Cool on a saturday with the website saying it would ship the following Monday. A week and a half later I have no ship notifications so i ask customer service. Now they are saying it will be august 10th, which is 3 weeks later than expected.
Would you guys just suck it up and wait or what? Am I just impatient from wrenching/waiting for 6 months?
Would you guys just suck it up and wait or what? Am I just impatient from wrenching/waiting for 6 months?
I'd wait.
They might not stock them (even though the site said they did) and maybe it gets drop shipped or ordered from Be Cool.
I get impatient and pissy when I work on stuff too. Just take a break until the radiator comes.
They might not stock them (even though the site said they did) and maybe it gets drop shipped or ordered from Be Cool.
I get impatient and pissy when I work on stuff too. Just take a break until the radiator comes.
I don't recall if my BeCool went through Summit, or Jegs. Either way, there was a too long delay.
I called Summit (or Jegs) & asked them to verify that it was on the way, or that maybe they had 'forgotten' me.
With me on the line, they called someone @ BeCool, & it was determined that the order had been misplaced.
BeCool expedited the radiator from there.
As a sidenote, I'd rather go through Jegs. Their shipping costs & timeliness is better.
I called Summit (or Jegs) & asked them to verify that it was on the way, or that maybe they had 'forgotten' me.
With me on the line, they called someone @ BeCool, & it was determined that the order had been misplaced.
BeCool expedited the radiator from there.
As a sidenote, I'd rather go through Jegs. Their shipping costs & timeliness is better.
In my experience, Summit Racing has ALWAYS delivered as expected. If anything is in a delay status, its the manufacturer and not Summit. If Summit is out, chances are others are too. If you can get it from somone else for the same price or less and available for immediate shipment I would cancel and order from them.
I have a fuel injection tank right now on back order since 12 June. Not Summit's fault....just waiting on Rick's Tank.
I have a fuel injection tank right now on back order since 12 June. Not Summit's fault....just waiting on Rick's Tank.
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On The Tree
Joined: Apr 2011
Posts: 129
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From: San Antonio, Tx
I just finished ordering suspension parts from Summit, and even though they had to ship two different shipments from two different warehouses, both packages arrived the day of the earliest projected arrival as opposed to the last. I was impressed, frankly, and in the past Summit has always trumped other suppliers for parts shipping on anything that was in-house. I may not always like their prices (price hunting can find better a lot of times), but shipping has never been a sore spot for me with them.
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I don't recall if my BeCool went through Summit, or Jegs. Either way, there was a too long delay.
I called Summit (or Jegs) & asked them to verify that it was on the way, or that maybe they had 'forgotten' me.
With me on the line, they called someone @ BeCool, & it was determined that the order had been misplaced.
BeCool expedited the radiator from there.
As a sidenote, I'd rather go through Jegs. Their shipping costs & timeliness is better.
I called Summit (or Jegs) & asked them to verify that it was on the way, or that maybe they had 'forgotten' me.
With me on the line, they called someone @ BeCool, & it was determined that the order had been misplaced.
BeCool expedited the radiator from there.
As a sidenote, I'd rather go through Jegs. Their shipping costs & timeliness is better.
Summit has never let me down though, I have always got my stuff on time. But **** does happen and sometimes orders just fall idle and vanish into the trash box or someone doesn't click the fill button or something. They also have to deal with the manufacturer also, they could be out. Sometimes its the manufacturer giving the vendor the run around about back order parts and when the clock ticks and the customer ends up getting pissed the vendor is the one that catches all the **** for it.
i am at a APO stationed in italy, and i ordered my BeCool from summit about a month ago. From the time i place the order to the time i recieved the radiator was less than 2 weeks. I think i might have got the last BeCool that summit had on stock, and they probably had to drop ship yours from the Mfg. the only thing they forgot with my order was the radiator cap. when i called them they shipped it out asap and i got it in 6 days.
Just letting you know, my radiator got to me here in italy fast from summit
Just letting you know, my radiator got to me here in italy fast from summit
I don't recall if my BeCool went through Summit, or Jegs. Either way, there was a too long delay.
I called Summit (or Jegs) & asked them to verify that it was on the way, or that maybe they had 'forgotten' me.
With me on the line, they called someone @ BeCool, & it was determined that the order had been misplaced.
BeCool expedited the radiator from there.
As a sidenote, I'd rather go through Jegs. Their shipping costs & timeliness is better.
I called Summit (or Jegs) & asked them to verify that it was on the way, or that maybe they had 'forgotten' me.
With me on the line, they called someone @ BeCool, & it was determined that the order had been misplaced.
BeCool expedited the radiator from there.
As a sidenote, I'd rather go through Jegs. Their shipping costs & timeliness is better.
Just want to be clear...it was BeCool who dropped the ball, and failed to properly communicate with Summit or Jegs.
Summit has a mostly good track record for me.
