Bad experience with Bob at brute speed
Bad experience with Bob at brute speed Hey guys,
Let me first say that ive done business with bob for years with no issues and he has generally been good to work with.
I emailed bob today to get a quote on a 98-02 fbody ATI front mount intercooler upgrade kit. He then sent me the direct link to the kit with no discount $1898. I then called and asked for a discount (which is advertised to do). He replied by saying that procharger has been changing prices and he has to look at a price sheet. He then emails me back with a new price of $2298 then says he can take $100 off. I replied and said that wasnt the original price he sent me and he replies saying thats procharger new price due to inflation. I think this is wrong. Who asks for a discount as advertised then gets a higher price than originally quoted? He should at least honor the original price being it was his mistake. Right?
Let me first say that ive done business with bob for years with no issues and he has generally been good to work with.
I emailed bob today to get a quote on a 98-02 fbody ATI front mount intercooler upgrade kit. He then sent me the direct link to the kit with no discount $1898. I then called and asked for a discount (which is advertised to do). He replied by saying that procharger has been changing prices and he has to look at a price sheet. He then emails me back with a new price of $2298 then says he can take $100 off. I replied and said that wasnt the original price he sent me and he replies saying thats procharger new price due to inflation. I think this is wrong. Who asks for a discount as advertised then gets a higher price than originally quoted? He should at least honor the original price being it was his mistake. Right?
Nope, as a material handling equipment manufacturer, we experience prices change immediately and frequently.
We've had to go back and raise the prices on equipment that has been ordered and not even built yet.
He could have quoted you and received a price increase notice five minutes later.
Is Bob supposed to lose money because of inflation?
In a stable, working economy I'd be in agreement with you but right now its a circus and everyone is just trying to stay afloat.
We've had to go back and raise the prices on equipment that has been ordered and not even built yet.
He could have quoted you and received a price increase notice five minutes later.
Is Bob supposed to lose money because of inflation?
In a stable, working economy I'd be in agreement with you but right now its a circus and everyone is just trying to stay afloat.
Nope, as a material handling equipment manufacturer, we experience prices change immediately and frequently.
We've had to go back and raise the prices on equipment that has been ordered and not even built yet.
He could have quoted you and received a price increase notice five minutes later.
Is Bob supposed to lose money because of inflation?
In a stable, working economy I'd be in agreement with you but right now its a circus and everyone is just trying to stay afloat.
We've had to go back and raise the prices on equipment that has been ordered and not even built yet.
He could have quoted you and received a price increase notice five minutes later.
Is Bob supposed to lose money because of inflation?
In a stable, working economy I'd be in agreement with you but right now its a circus and everyone is just trying to stay afloat.
No, it sounds to me what prompted the price change was him checking the procharger price sheet and after realizing the actual current price he gave you a $100 discount for the trouble. Basically you could have ordered it at $1898 and it would have been cancelled because it wasn't updated to the current pricing yet.
No, it sounds to me what prompted the price change was him checking the procharger price sheet and after realizing the actual current price he gave you a $100 discount for the trouble. Basically you could have ordered it at $1898 and it would have been cancelled because it wasn't updated to the current pricing yet.
I wouldn't honor the original price either. If anything you should have placed the order prior and then they either would have had to honor the price or reject the order. All for $100. Why not build your own kit anyways. It's like $400 in parts and an afternoon vs. $2k.
He could have quoted you the price, then checked the price when you followed up and saw it had gone up as I'd imagine many people call/email in asking for a price and he never hears from them again.
If you had ordered the kit and then he came back and said it was more expensive than that is a different conversation.
In this case he only quoted you and I would be hard pressed to believe that Bob would give you the middle finger by gouging you for asking for a discount when he suggests requesting one.
Plus he also said he'd give you $100 off the new price so you got the discount you asked for; you just don't agree with the new inflated price which blame Joe Biden for that, not Bob.
Did you call and talk to him?
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Verdad Gallardo So no liability on bob for keeping an updated price on procharger listed items on the website? I mean as an online retailer isnt there some owness on him? You guys are telling me you wouldnt be upset if you went to walmart and bought a grill for $199 and the price was chabged to $299 at the register?
So no liability on bob for keeping an updated price on procharger listed items on the website? I mean as an online retailer isnt there some owness on him? You guys are telling me you wouldnt be upset if you went to walmart and bought a grill for $199 and the price was chabged to $299 at the register?
As a business owner he is under no obligation to sell you anything.
You keep using comparisons that aren't accurate, you didn't order anything, and you aren't standing in his store with the part in your hand looking at a price tag.
Be salty if you want but its misplaced and sounds like Bob is getting the better deal at this point.
I agree 100% but by that logic we shouldnt have prices on anything as theres no reasonable expectation of price. So what the solution? Should there be a CALL FOR PRICE on everything listed on brutespeed?
I've had multiple price increases in a year over the last 3 years. I've also had suppliers out of stock on items for as long as 1 1/2 years. If Bob can get you the parts you want, you probably should be thankful. I don't see the situation getting better any time soon.
You are WAY too hung up on this. I would much rather have actual pricing on all websites on the random chance that someone forgot to update a price (your scenario), then for all websites to just say call for price. That was the point of my statement. Had you placed an order and paid, you likely would have had an argument that they would have had to honor it. You didn't so time to move on.
I think everyone is giving bob too much credit, he made a mistake and should own it or dont be an online retailer of Procharger. Great to know he has an army of followers though! I guarantee any of you would be pissed if you tried to buy something online and were given an increased adjusted price and told it was due to inflation. LETS BE REAL!
I think everyone is giving bob too much credit, he made a mistake and should own it or dont be an online retailer of Procharger. Great to know he has an army of followers though! I guarantee any of you would be pissed if you tried to buy something online and were given an increased adjusted price and told it was due to inflation. LETS BE REAL!
We turned off most of the stuff in our online store because we couldn't keep up with all the price increases. We also got rid of 30 day quotes for the same reasons. I understand your frustration because your not getting the deal you thought you were but it was an honest mistake and it was caught before you sent any money. If he would have ran your card already then that would be a little different IMO. I can guarantee you 100% Bob was not trying to screw you over.