nasty99WS6

OK. Last year I purchased a h/c package from MTI. From the get go, the service was horrible. They quoted me a month turnaround on the parts. After 6 weeks, I had heard NOTHING from them. I contacted them, and they said they would call me within the"hour" to let me know the status. Days later, I still had not recieved a call. I called again, and 2 weeks later, I FINALY got the parts. This time I had no flow sheet they had promised. That also took multiple calls, to get a GENERIC flow sheet. This is the latest ISSUE:
I contacted them to let them know I Still had the heads from last year, and was wondering if there was a chance they would still want them. They said "YES, PLEASE SEND THEM". So at a $70 shipping cost to myself, I send them out. Tracking confirms they recieved them in may. I called to see the progress of the check, and they said "DID WE GET THEM?" Uh, yeah you did. Anyways, I call them yesterday to find out what the deal is, and they say the check will be sent out wednesday. Today I get an email that says "so sorry for you we cant send the check cause you bought the heads last year"....YEAH, I KNOW. I TOLD them that in my FIRST EMAIL!!!!!here's the emails for your viewing pleasure. AM I WRONG?The 1st email is at the bottom. sorry so long.



Jason,
I just spoke with David concerning your check. You purchased that package over a year ago. We will not be able to issue a check...

Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787
----- Original Message -----
From: Jason LaPlant
To: Sales
Sent: Friday, June 10, 2005 12:32 PM
Subject: Re: Heads


thanks

Sales <sales@motorsporttech.com> wrote: Jason,
Thanks. I knew we rec. a number of sets of heads, some were marked others werent....I will review and refund.

Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787
----- Original Message -----
From: Jason LaPlant
To: Sales
Sent: Thursday, June 09, 2005 7:02 PM
Subject: Re: Heads


sure, iship Tracking # is MM7V8C54D9DRX.
UPS tracking # is 1Z75R3V00319160712.
Tracking numbers indicate that they arrived in Houston on 5/23. let me know.
Jason LaPlant

Sales <sales@motorsporttech.com> wrote:
Could you please send me tracking. Thanks.
Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787
----- Original Message -----
From: Jason LaPlant
To: Sales
Sent: Tuesday, June 07, 2005 2:17 PM
Subject: Re: Heads


Hello, just seeing if you recieved the heads and sent the refund out yet. thx. Jason LaPlant

Sales <sales@motorsporttech.com> wrote: $200
Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787
----- Original Message -----
From: Jason LaPlant
To: Sales
Sent: Wednesday, May 04, 2005 10:36 AM
Subject: Re: Heads


How much is the core refund?

Sales <sales@motorsporttech.com> wrote: yes. we will.
Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787
----- Original Message -----
From: Jason LaPlant
To: Sales
Sent: Wednesday, May 04, 2005 10:10 AM
Subject: Re: Heads


Ok. I will ship them tomorrow. what core charge will i be refunded? thx, Jason LaPlant

Sales <sales@motorsporttech.com> wrote: yes we would like them please.
Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787
----- Original Message -----
From: Jason LaPlant
To: sales@motorsporttech.com
Sent: Tuesday, May 03, 2005 6:08 PM
Subject: Heads


Hi, I purchased stage 2e heads and a cam from you guys last year. I never sent you guys the origonal cylinder heads back for the core charge. I am cleaning out my garage and I found them boxed up waiting to be shipped, so I am trying to get rid of them. I am selling them on Ls1tech.com, but if you guys want them then I will just send them to you. Please let me know, thx. Jason LaPlant

777

iTrader: (21)

Post in the Feedback Section not a tech section. Hope everything gets cleared up. BTW that's that they took your heads and aren't giving you the money.

nasty99WS6

Sorry, can a moderator move this. please.

cyphur

iTrader: (10)

Sounds like MTI should send you back your heads, it was a misunderstanding.

nasty99WS6

After informing MTI I was posting this on LS1tech.com, I recieved these emails:


Jason,
Sorry for the confusion. We will send a check.

Have a good weekend.

Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787


Please post my response also.

Thanks,
Jeff Barley/Sales Manager
Motorsport Technologies Inc.
281-870-8787


***note: Just goes to show that LS1tech.com is VERY important to the sponsors on here. thanks again everyone. I will keep you posted on the whereabouts of the check***

The Dragon

iTrader: (6)

I'm glad you got your situation settled.

I guess MTI is more of a stand-up company than TByrne

poolfanatic

iTrader: (32)

Jason,

It wasn't that you were posting this on LS1Tech although we greatly value our reputation and positive feedback here. Jeff simply forgot that he indicated to you that we would take the heads back in core exchange after this long a time period and when he approached me about it, I told him too much time had passed.

Sorry for the misunderstanding. You'll have your check in the next couple of days.

Regards,

David Coates
MTI
Houston, TX

nasty99WS6

Whatever the reason, I will be glad when it is resolved. Thanks.

cyphur

iTrader: (10)

MTI comes through again

nasty99WS6

Refund check recieved. Thanks MTI.

CarsRFun

sweet glad to see it all got worked out.