Sales issue with another member.
Sales issue with another member. Not sure if this is the right area to post this, but here it is:
Last month, I sold a Hypertech Programmer to another member here. Anyways, it was working fine before it left, and it was completely uninstalled from my car. A month later, he PM's me and tells me that it is showing him an error message when he went to hook it up. He is asking for a refund. I don't have any problem giving anyone a refund that I sell something to, I'm just concerned that I'm getting back the same one that I sold and that he hasn't taken out the "program" from it.
Basically, I'm asking for some guidance or suggestions in how to handle this. Tomorrow I'm going to call Hypertech to see what that error message would result from. Thanks for any help.
Last month, I sold a Hypertech Programmer to another member here. Anyways, it was working fine before it left, and it was completely uninstalled from my car. A month later, he PM's me and tells me that it is showing him an error message when he went to hook it up. He is asking for a refund. I don't have any problem giving anyone a refund that I sell something to, I'm just concerned that I'm getting back the same one that I sold and that he hasn't taken out the "program" from it.
Basically, I'm asking for some guidance or suggestions in how to handle this. Tomorrow I'm going to call Hypertech to see what that error message would result from. Thanks for any help.
Frankly, you sold him a used product, and it worked for awhile... thats what happens, its one of the risks of buying something used.
I would try to help him out however you can but I would NOT give him a refund.
Thats just my $.02
I would try to help him out however you can but I would NOT give him a refund.
Thats just my $.02
Originally Posted by WhiteKnightZ28
Frankly, you sold him a used product, and it worked for awhile... thats what happens, its one of the risks of buying something used.
I would try to help him out however you can but I would NOT give him a refund.
Thats just my $.02
I would try to help him out however you can but I would NOT give him a refund.
Thats just my $.02
I'm the buyer.
Although I received it 3 weeks ago, the product wasnt used till last night, thats when I realized it wasnt working properly.
I've used these things many many times before, so I'm sure its not user error. We hooked up my friends programmer and it works fine, so its not vehicle error either.
Originally Posted by I8COBRA
I'm the buyer.
Although I received it 3 weeks ago, the product wasnt used till last night, thats when I realized it wasnt working properly.
I've used these things many many times before, so I'm sure its not user error. We hooked up my friends programmer and it works fine, so its not vehicle error either.
Although I received it 3 weeks ago, the product wasnt used till last night, thats when I realized it wasnt working properly.
I've used these things many many times before, so I'm sure its not user error. We hooked up my friends programmer and it works fine, so its not vehicle error either.
Is there a warenty from hypertech? That would be the easy way to solve this.
Becuase right now its a "he said, she said" kinda situation, and since theres really no way to prove if the programer worked before it shiped or not theres really nothing you can do.
Hopefully theres any easy way to get the thing fixed.
Originally Posted by WhiteKnightZ28
Ok, thats alittle different. But its still a buyer beware situation.
Is there a warenty from hypertech? That would be the easy way to solve this.
Becuase right now its a "he said, she said" kinda situation, and since theres really no way to prove if the programer worked before it shiped or not theres really nothing you can do.
Hopefully theres any easy way to get the thing fixed.
Is there a warenty from hypertech? That would be the easy way to solve this.
Becuase right now its a "he said, she said" kinda situation, and since theres really no way to prove if the programer worked before it shiped or not theres really nothing you can do.
Hopefully theres any easy way to get the thing fixed.
No warranty from Hypertech. They can fix the problem for around $250.
Can you explain to me what you mean by "buyer beware"?
Its a phrase.
"let the buyer beware"
Meaning, the buyer assumes all risk when buying something, unless otherwise stated before hand. Similar to the "As-Is" clause on used cars.
"let the buyer beware"
Meaning, the buyer assumes all risk when buying something, unless otherwise stated before hand. Similar to the "As-Is" clause on used cars.
yup, wy wait 3 weeks, knowing full well this programmer wont work if it wasnt deactivated by previous owner?
if i would ever buy a hypertech (NEVER) i would try it out as soon as i receive it just to make sure it connects and works...
so i think, you did wrong by waiting 3 weeks AFTER.
now there is no proof if he sent it like that, or if you programmed your car and now want a refund...
so...like said above, buyer beware....sorry.
if i would ever buy a hypertech (NEVER) i would try it out as soon as i receive it just to make sure it connects and works...
so i think, you did wrong by waiting 3 weeks AFTER.
now there is no proof if he sent it like that, or if you programmed your car and now want a refund...
so...like said above, buyer beware....sorry.
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Ok, here's a proposition. I take it back for a half refund. If I can get it to work or figure out what the problem is then great, I would give him the other half of the refund. We're both back where we started. If I can't get it to work then we're both out the same amount and the programmer gets trashed. I hate to ask him to eat half of the price of it, but like I said, it was fine when it left. I think it's more than others would do (not to flame). How does this sound?
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Verdad Gallardo as you said, its more than others would do, if i knew full well it was working, i woudlnt lose half of the price...sorry, but as said before, buyer be ware, especially with electronics.
Originally Posted by Havok2
yup, wy wait 3 weeks, knowing full well this programmer wont work if it wasnt deactivated by previous owner?
if i would ever buy a hypertech (NEVER) i would try it out as soon as i receive it just to make sure it connects and works...
so i think, you did wrong by waiting 3 weeks AFTER.
now there is no proof if he sent it like that, or if you programmed your car and now want a refund...
so...like said above, buyer beware....sorry.
if i would ever buy a hypertech (NEVER) i would try it out as soon as i receive it just to make sure it connects and works...
so i think, you did wrong by waiting 3 weeks AFTER.
now there is no proof if he sent it like that, or if you programmed your car and now want a refund...
so...like said above, buyer beware....sorry.
Why wait 3 weeks? Because things arent always black and white. The car wasnt available and then I wasnt available. I work long hours and it wasnt until now that I had time to sit down and play with it.
So thats your guys' definition of buyer beware. So then its ok to sell something broken or non-functional and describe it as 100% functional? So can I just turn around and sell it back on this board and describe it as a perfect programmer? That is just plain wrong!!!!!
I have been on this board for a long time and have done many transaction, and many more before we started leaving trader feedback. This is my first time I received something broken and now I'm stuck with it. Thats just wonderful.
Originally Posted by Marc '99T/A
Ok, here's a proposition. I take it back for a half refund. If I can get it to work or figure out what the problem is then great, I would give him the other half of the refund. We're both back where we started. If I can't get it to work then we're both out the same amount and the programmer gets trashed. I hate to ask him to eat half of the price of it, but like I said, it was fine when it left. I think it's more than others would do (not to flame). How does this sound?
Thats doesnt sound fair to me but at least its something.
Originally Posted by I8COBRA
Thats doesnt sound fair to me but at least its something.
Originally Posted by I8COBRA
So then its ok to sell something broken or non-functional and describe it as 100% functional? So can I just turn around and sell it back on this board and describe it as a perfect programmer?
Originally Posted by Marc '99T/A
As I've already stated, it worked fine when it shipped out. Why would I sell something that I knew wasn't working? I'm not here to try and screw anyone, just clean up and get rid of things I don't use anymore. I'm not saying that it isn't working for you, just don't flame me by saying I sold you something that was non-functunal or broken. Kinda pisses me off. Plus, I'm here trying to work out a compromise with you on the deal.
That wasnt being referred to you, it was being referred to the "buyer beware" comment. I think that kind of mentality is pure BS. Because it leaves the doors wide open for crooked people to start selling broken parts and then getting out of the situation by stating "buyer beware".
Alright. Thanks for clearing that up.
I don't keep money in my paypal acct, so I just added some to it today. Give paypal 3-4 days to process it and get transferred, then ship it back.
I don't keep money in my paypal acct, so I just added some to it today. Give paypal 3-4 days to process it and get transferred, then ship it back.
OK, this afternoon I found another '99 car to hook it up to since mine wouldn't accept the Programmer. When I hooked it up to mine, it was giving a message about the Programmer not being able to validate the VIN. I was assuming that it was because my VIN says that my car was an A4, and the computer has been changed to reflect that it is now an M6. Sooo today we went to hook it up to a '99 Camaro with a stock computer....we got the same message! Hopefully ncd1966 will post up; it was a car at his dad's shop. There was also a guy with a Cobra there named John (not sure if he is a member).
I8COBRA told me that the message he was getting was regarding the Hypertech having problems with the connection to the car. We didn't have a problem getting the connection, but we had a problem with the Programmer not being able to work on either my car or the Camaro.
I8COBRA, I was going to give you the other half of your money back if I could get the Programmer to work, because I figured there must have just been a problem with the way you were setting it up or something. I could have then possibly sold it (after verifying that it worked) to someone else. Everybody would've been happy. That's not the case.
I don't know what happened, and I don't want to accuse you of anything. I don't feel that you were in any means out to screw me out of anything, as neither was I out of you. I'm sorry we both got fu**** on this deal.
I8COBRA told me that the message he was getting was regarding the Hypertech having problems with the connection to the car. We didn't have a problem getting the connection, but we had a problem with the Programmer not being able to work on either my car or the Camaro.
I8COBRA, I was going to give you the other half of your money back if I could get the Programmer to work, because I figured there must have just been a problem with the way you were setting it up or something. I could have then possibly sold it (after verifying that it worked) to someone else. Everybody would've been happy. That's not the case.
I don't know what happened, and I don't want to accuse you of anything. I don't feel that you were in any means out to screw me out of anything, as neither was I out of you. I'm sorry we both got fu**** on this deal.