Trouble with HPE
Banned
Joined: Nov 2008
Posts: 265
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I have dealt with hpe on a few of my cars. I have been very satisfied with the tunes and the work. Also to whom ever posted about low post cound new rules say only posts in technical sections get counted. I see where its a battle about who the best tuner blah blah. Owen has also been the one to tune my car never had a problem makes tons of power and drives good.
To the op does it surge just at idle when its cold or while trying to drive it while its not warned up just asking not **** talking.
HPE is still a sponsor on this board just FYI.
To the op does it surge just at idle when its cold or while trying to drive it while its not warned up just asking not **** talking.
HPE is still a sponsor on this board just FYI.
Thread Starter
TECH Regular
Joined: Sep 2006
Posts: 447
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From: Houston
There is bad stuff about every shop and every tuner, what most people on these boards cant seem to realize is, that it goes both ways. Certain customers you can never make happy and it would be impossible to try because the customer has unrealistic expectations. To the original OP, if you got so much **** going on and what not, honestly why are you trying to mod a car? Airing all your personal problems kind of makes it seem like a pitty post, especially when you say G-force felt bad for you. Any case, good luck with your car.
sorry brother.. just dont know why people say dumb **** like that sometimes, im sure hpe has better things to worry about then whos flaming them on ls1tech and someone thinks they would actually make new usernames to make them selves sound like a better shop
Thread Starter
TECH Regular
Joined: Sep 2006
Posts: 447
Likes: 0
From: Houston
I have dealt with hpe on a few of my cars. I have been very satisfied with the tunes and the work. Also to whom ever posted about low post cound new rules say only posts in technical sections get counted. I see where its a battle about who the best tuner blah blah. Owen has also been the one to tune my car never had a problem makes tons of power and drives good.
To the op does it surge just at idle when its cold or while trying to drive it while its not warned up just asking not **** talking.
HPE is still a sponsor on this board just FYI.
To the op does it surge just at idle when its cold or while trying to drive it while its not warned up just asking not **** talking.
HPE is still a sponsor on this board just FYI.
Thread Starter
TECH Regular
Joined: Sep 2006
Posts: 447
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From: Houston
in his defence it did seem a little suspicious... but the fact that u chimed back in proves otherwise...
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I wouldn't say they do shitty work but there customer services isn't great. The first time I went their I was there an hour before anyone asked me if I need help. The only reason I didn't say anything because they had a car on the dyno anyway. I also called them last week about a problem with my tune and they said a lot of people have called with the same problem. They ask for my name/number and said they call when there tuner came in that day that was five days ago.
Thread Starter
TECH Regular
Joined: Sep 2006
Posts: 447
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From: Houston
I wouldn't say they do shitty work but there customer services isn't great. The first time I went their I was there an hour before anyone asked me if I need help. The only reason I didn't say anything because they had a car on the dyno anyway. I also called them last week about a problem with my tune and they said a lot of people have called with the same problem. They ask for my name/number and said they call when there tuner came in that day that was five days ago.
Its got to be the tune. There is a part in HPTuners that has idle control for different outside temperatures. For instance, 60* 1300rpms, 70* 1200rpms, 80* 1000rpms. Maybe he didnt tune that part. Other than that, it might be too lean. Any other mods, like the drill mod to the TB? if so, cover it back up.
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Joined: Mar 2009
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I think the main issue is he paid for a Tune and the Tune was off....Why do you think the customer needs to pay for yalls **** up?
To prove some good comming of this I had a issue like this with my wifes GTO that G-Force tuned. I went back Mike tried it and could not fix the prob. So he refunded back the tune cost. This to me is top notch service.
To prove some good comming of this I had a issue like this with my wifes GTO that G-Force tuned. I went back Mike tried it and could not fix the prob. So he refunded back the tune cost. This to me is top notch service.
Before jumping on HPEs back, first gather facts and factor in variables before attacking someones reputation or questioning them in a hostile way. Whose to say that after "youguessit" received his tune and then changed something a week later on his car, which threw the MAP and VE values off. Obviously, if the car wasn't idling right the first time, he would have turned the car around and brought it back in the shop. It seems to me that a significant amount of time had passed since his last tune which warranted the $50.00 fee.
To the OP: How much time transpired between your intial tune and the retune?
Its not necessarily the tune. Change the fuel filter lately? Clogged up filter could do that too. If you haven't, spend $10 and change it. If it's still idling funny at start, check fuel pressure, could be the pump going out as well. Just another possibility.
Friend of mine took his TA to A.R.D and within the year has already gone through 3 different motors and just recently got it back and just old them **** you put a stock motor back in it im done with you guys so they did.. so far he says it runs good.. so going by what my friend has told me over the past year i wouldnt take my little sisters trike to dumdumdum