Anyone ever have problems with DHL shipping major parts?
12-06-2007, 06:32 PM
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Anyone ever have problems with DHL shipping major parts? I bought a T-56 setup for my A4 Z28 from a guy off this board and he shipped it via DHL last month. The tranny itself was shipped by itself and the rest was shipped in three other boxes/crates. I got everything except the crate with my 100+ lbs T-56. The last status update on DHL tracking said it had departed a city in Virginia, this was 11/13?? The seller and I have called numerous times asking what the deal is and have gotten mostly responses like "we are currently tracing the package" or "It too soon to give an update try again tomorrow". So its been nearly a month now and it still is MIA, I am getting very nervous and frustrated and was wondering if any of you have received or shipped a package near this size by DHL and had any problems? How did you deal with it? We have both filed complaints/lost claims, but those will take forever to get processed.
How do you lose a 100+ lb tranny???
How do you lose a 100+ lb tranny??? 
12-06-2007, 09:10 PM
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You have to talk to customer service, and go high up! I work for a freight forwarder (middle man type deal) and we try not to use DHL because of problems like this. We deal with oilfield equip in Alaska for the big companies and have had numerous shipments lost, bumped from flights, stuck at the hub, etc etc. Most likely it is sitting in a container or at the hub in a corner and they dont know it. This might be the number you have but, if its not, try it. 800-225-5345 Hope it helps!
JP
JP
12-07-2007, 03:59 AM
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DHL sucks. If the box is "over weight" for their specs you have to LOAD it in their truck!! I worked for FedEx Ground, and NEVER had to have someone load my boxes, regardless of the weight. ******!!!
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12-07-2007, 08:06 AM
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Ok, thanks for the replies
-ROCNDAV, Yes, they gave me a separate tracking number for each box/crate.
-Jip, Thanks, Ill try that number. I was getting fed up with all the bs from the customer service reps who would answer the phone first. I was going to demand to talk to a supervisor or someone higher up, but thanks to a girl who actually did something besides give me bs saved that for now.
-Doc, I was worried that the T-56 might be over 100 lbs. (cant call it a 100 pound tranny anymore
), but the seller drained all the fluids so Id think it would be under or close to 100 lbs??
Ive never had problems with DHL honestly, they have always been faster and cheaper than UPS and FedEx, but I have never had something this large shipped before.
-ROCNDAV, Yes, they gave me a separate tracking number for each box/crate.
-Jip, Thanks, Ill try that number. I was getting fed up with all the bs from the customer service reps who would answer the phone first. I was going to demand to talk to a supervisor or someone higher up, but thanks to a girl who actually did something besides give me bs saved that for now.
-Doc, I was worried that the T-56 might be over 100 lbs. (cant call it a 100 pound tranny anymore
), but the seller drained all the fluids so Id think it would be under or close to 100 lbs??Ive never had problems with DHL honestly, they have always been faster and cheaper than UPS and FedEx, but I have never had something this large shipped before.
12-07-2007, 08:27 AM
#9
I've been waiting on a 4lb box from DHL since December 1st, on 2-DAY shipping! It was supposed to have been here days ago. It's not that I need it right now, but hell I did pay extra for the shipping and all and just got screwed. I just got off the phone with them because when I tried to track it it said "contact DHL customer service", the damn thing has been out for delivery 3 times now and still isn't here. I wont ever ship anything through them again.
12-07-2007, 08:36 AM
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DHL blows. I used to live next to one of their shipping facilities over by Love Field. Watching the way those guys drive, I will never use DHL. Not to mention that I bought a laptop a couple years ago and they (DHL) left it in front of my door....at an apartment complex. I only use FedEx now.
12-07-2007, 09:02 AM
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I can't stand DHL! Yes they may be cheaper but the reliability is not there like you get with UPS or FedEx!! Only thing you can do is file a claim, fill out the paperwork, provide them the proof of value and wait. If the pkg is indeed lost, the bad part is if yall didn't put additional insurance on the pkg your only gonna get $100 + the cost of shipping!!!
12-07-2007, 09:05 AM
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DHL blows. I used to live next to one of their shipping facilities over by Love Field. Watching the way those guys drive, I will never use DHL. Not to mention that I bought a laptop a couple years ago and they (DHL) left it in front of my door....at an apartment complex. I only use FedEx now.
