Tire Rack customer service
Thread Starter
On The Tree
Joined: Jan 2003
Posts: 155
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From: Atlanta
Tire Rack customer service I recently ordered 2, 315 35r 17 BFG drag radials from Thetirerack.com. Everything went fine until Fedex delivered them to the wrong person. I called the tirerack and told them that I didn't receive my tires, even though they were showing to be delivered on there website.
There are only three buildings on my street, so I checked with them and sure enough they were delivered across the street. So I went over there and picked them up. Meanwhile the tirerack was busy tracking them down and working with Fedex to resolve the issue. I called them and notified them that I had found the tires and to call off the search. I received three calls from the tire rack that day, and two calls on the next two days. Each time making sure that I had the tires and if there was anything else they could do. I kindly thanked them each time and told them how happy I was with there customer service, They could have very easily just sent me to Fedex with my problem since it was Fedex's screw up. But they really went out of there way to make sure everything was made right. This kind of service is getting rarer and rarer these days. Thanks again Tirerack for all your help. You have just made me a customer for life.
I just thought I'd share my experience with this company, and tell my fellow ls1techers to buy with confidence from them.
There are only three buildings on my street, so I checked with them and sure enough they were delivered across the street. So I went over there and picked them up. Meanwhile the tirerack was busy tracking them down and working with Fedex to resolve the issue. I called them and notified them that I had found the tires and to call off the search. I received three calls from the tire rack that day, and two calls on the next two days. Each time making sure that I had the tires and if there was anything else they could do. I kindly thanked them each time and told them how happy I was with there customer service, They could have very easily just sent me to Fedex with my problem since it was Fedex's screw up. But they really went out of there way to make sure everything was made right. This kind of service is getting rarer and rarer these days. Thanks again Tirerack for all your help. You have just made me a customer for life.
I just thought I'd share my experience with this company, and tell my fellow ls1techers to buy with confidence from them.
Tire Rack goes out of their way to make sure you're satisfied AFTER the sale has already been made. Great business.
I have sent at least 2 separate e-mails in the last couple of weeks to Discount Tire Direct because I want to BUY some wheels - and I can't get a response. Interesting!
I have sent at least 2 separate e-mails in the last couple of weeks to Discount Tire Direct because I want to BUY some wheels - and I can't get a response. Interesting!
Originally Posted by formuhawk99
Tire Rack goes out of their way to make sure you're satisfied AFTER the sale has already been made. Great business.
I have sent at least 2 separate e-mails in the last couple of weeks to Discount Tire Direct because I want to BUY some wheels - and I can't get a response. Interesting!
I have sent at least 2 separate e-mails in the last couple of weeks to Discount Tire Direct because I want to BUY some wheels - and I can't get a response. Interesting!
Did you send that email to me? Where did you send it?
Yes - sent to you Todd. I was looking for pricing and backspacing options on some Boyds wheels - primarily the Tuned model and the Osiris model. Never heard anything back. The e-mails didn't bounce back so I am assuming they went through.
Hmmm, well I certainly apologize but I dont see anything in my current, saved, or out box with a question about Boyds. Try again... THolzwarth@discounttireco.com
whats your address...I will look for it
whats your address...I will look for it
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Alright, well Im a bit confused. My emails have been coming through, but now I have two from here that didnt??? Im sorry guys...il email tech and see if Im having any problems. The only problem I know of is my server hates mail from Hotmail.
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