Bad dealings with subthump.com?
Bad dealings with subthump.com? I was wondering if anyone has had any bad dealings with subthump.com? I ordered a Millhouse box from them 9 days ago and had received an order conformation. I called my credit card company to check and see if my credit card order with them had went through and it has. I sent them an email a couple days ago wanting to confirm my order with them personally and to know the status on my order, but have not received a reply. I also tried to contact them by phone yesterday and left a message, but have not received a phone call back and I`ve tried to call today without any avail. What is up with this company? They seem to have a good product, but I`m starting to have doubts about dealing with these folks.
I finally got in touch with them. I guess I posted a little too soon. They seem to be backed up a bit. Still a little tough to get in touch with on the phone, but was very curteous. Other than the fact they are hard to make contact with, they seem to be an A+ business.
Originally Posted by megabass
Yes, but when you 30 people pestering you all day long about eta on their box, you would be too! I've told two guys that if they don't get off my back I'm going to cancel their order. I don't wann have to do that, but it's getting to the point where I just can't take it anymore
Keep up the good work Steve. Hope life is going good. Been a long time since we've talked. Take care man.
Customer is always right, and if im paying someone to make me a product, i have the right to call him and ask questions about it. If he would have acted snippy with me i would hope to god his business fails. On a side note i ordered a box from them last year and it was a quality box, just had to hack it up a bit recently cuz the P3 Rockford fosgate 10inch frame is bulky. =(
Things to remember
Without your loyal Customers, You have nothing.
Customer is always right. <--- to a certain point, but stressed in all different types of companies.
Things to remember
Without your loyal Customers, You have nothing.
Customer is always right. <--- to a certain point, but stressed in all different types of companies.
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I may have jumped the gun, but I tried to make contact through email and phone. I left messages both places. I have been screwed out of a couple grand here lately, so I`m a bit paranoid about being screwed again and making financial dealings over the net. I apologize
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Originally Posted by Monello
Customer is always right,
Just my take. I dont know Steve personally but I have had some dealings with him in the past and have had nothing but great and reasonable service and I know that he's a good guy. It gets ridiculous though when people start asking for the unreasonable.
With all of that said, mako, its understandable that you're a bit edgy after losing some money over the net. I've been there two for about half what you've lost and I'm gun shy also, but sometimes you have to walk a mile in the other man's shoes. Steve will get you your box. How many times have you heard about him screwing someone out of their money?
I ordered my box on the 9th of february. I didn`t try to make contact by phone until the 16th and left a message. I sent an email on the 15th I believe and never got a response from either of them. I finally made contact verbal contact on the 17th after several calls to get through.
I was never trying to doubt subthump or try to be an ******* cumstomer. I just felt it was time for me to try and make contact since they hadn`t.
I own my own business and not making contact with customers is a BIG NO NO!!! Everyone has personal problems from time to time including myself that can interfere with business, but it`s very bad to let it. Business is business and your personal life is your personal life. Your business will crash and burn if you let the two mix. It doesn`t matter how thriving your business is. I`ve seen it too many times.
I`m sure subthump makes a quality product. I have read nothing but great reviews about them. That is why I went with them instead of someone else.
I apologize once again to the folks at subthump for causing any grief that I may have caused. Like I mentioned earlier though, business is business
I was never trying to doubt subthump or try to be an ******* cumstomer. I just felt it was time for me to try and make contact since they hadn`t.
I own my own business and not making contact with customers is a BIG NO NO!!! Everyone has personal problems from time to time including myself that can interfere with business, but it`s very bad to let it. Business is business and your personal life is your personal life. Your business will crash and burn if you let the two mix. It doesn`t matter how thriving your business is. I`ve seen it too many times.
I`m sure subthump makes a quality product. I have read nothing but great reviews about them. That is why I went with them instead of someone else.
I apologize once again to the folks at subthump for causing any grief that I may have caused. Like I mentioned earlier though, business is business
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From: nor cal (ripon)
Originally Posted by megabass
Well if I didn't have 40 other orders to work on I could get each one done faster. The last 2 weeks have been DOUBLE the amount of orders of my PEAK week from last year. Remember these are custom. I don't just pull them off the shelf and stick them in the mail. And when you order a box, that doesn't mean your box is the only one we are working on. Sometimes, like these last couple weeks, I have to finish a dozen other boxes before I start on yours. You don't necessarly go right to the front of the line like everyone thinks they should. When I am in the shop (with my ear plugs in and the saw and air compressor going, I CANNOT hear the phone ringing. So duh it would be hard to contact me. So it's best to either e-mail me or wait paitenly. I really haven't had time to write everybody back and I'm turning away about $600 worth of business a week. So you should feel lucky I decided to accept your order. Your going to get your box soon, so keep your shorts on.
raise your prices
I don`t care if it took 30 days to get the box made. Point of the matter is, it`s not good business to make absolutely no contact with your customer. Obviously the people responding here have absolutely no idea what it takes to run a successful business. Sounds to me like subthump has grown to where it needs more employees.
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Joined: Oct 2002
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From: nor cal (ripon)
I see both sides...im an installer and i need ample time to do a good job and warranty my work. I hate stopping progress to answer phones and help customers etc. But at the same time, if i dont, pretty soon i wont have anything to install..
On The Tree
Joined: Jan 2005
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Originally Posted by megabass
So you should feel lucky I decided to accept your order. Your going to get your box soon, so keep your shorts on.
Originally Posted by makoshark
I finally got in touch with them. I guess I posted a little too soon. They seem to be backed up a bit. Still a little tough to get in touch with on the phone, but was very curteous. Other than the fact they are hard to make contact with, they seem to be an A+ business.
