Hood window
Thread Starter
Joined: Sep 2005
Posts: 1,930
Likes: 0
From: Eagle Pass, TX
Thanks Russ...
but in all honesty...we don't want the hood back at this point.
But we will know in the future to ask for the entire hood back rather then a portion of it instead....that'll learn us lol...
And in regards to the struts.
We do explain to customers that they can either use their existing struts or some customer's struts may have too much tension in them and they will need to switch them over to a lighter strut. I've told many customers this and so has our guy and the other lady who answers the phones...but
Because the customer stated he was not told this, was one reason we had no problem sending him the new hood...but we did expect the old hood to become garbage and not sold.
We also explained to him how to eliminate the little "dimple" that appeared because of his struts, which should have worked for him...I don't see them in the pictures anymore and he is selling the hood so I'm not sure on how that is an issue at this point either.
but in all honesty...we don't want the hood back at this point.
But we will know in the future to ask for the entire hood back rather then a portion of it instead....that'll learn us lol...
And in regards to the struts.
We do explain to customers that they can either use their existing struts or some customer's struts may have too much tension in them and they will need to switch them over to a lighter strut. I've told many customers this and so has our guy and the other lady who answers the phones...but
Because the customer stated he was not told this, was one reason we had no problem sending him the new hood...but we did expect the old hood to become garbage and not sold.
We also explained to him how to eliminate the little "dimple" that appeared because of his struts, which should have worked for him...I don't see them in the pictures anymore and he is selling the hood so I'm not sure on how that is an issue at this point either.
I could take some more photos to show you the dimple is still there if you want...
just from a customers point of view, VFN is doing a great job resolving this. But if the factory struts can damage the hood or the paint, then simply saying we have it stated verbally over the phone is not enough. It needs to be in writing either beneath the for sale area or in directions you receive with the hood. Because saying I said this has no evidence compared to its written here.
either way the hood window is interesting, could look great with a little more love.
either way the hood window is interesting, could look great with a little more love.
vfn to save future customers shipping costs you cold always allow them to chop the hood up and just put it in a new box thats not huge (just wieghs a decent amount) and not send them a new one until the chopped one comes back. just a thought.
of course they would have to send pics of said flaws before chopping and shipping.
just an idea
of course they would have to send pics of said flaws before chopping and shipping.
just an idea
TECH Regular
Joined: May 2008
Posts: 458
Likes: 0
From: Marissa, Il
vfn to save future customers shipping costs you cold always allow them to chop the hood up and just put it in a new box thats not huge (just wieghs a decent amount) and not send them a new one until the chopped one comes back. just a thought.
of course they would have to send pics of said flaws before chopping and shipping.
just an idea
of course they would have to send pics of said flaws before chopping and shipping.
just an idea
BTW - you guys make a very nice product.
Our fault - no. He would need to pay shipping - yes absolutely.
Why?
Because we were told that it was a defected hood and it was painted and there were imperfections in the paint. We asked for pictures, and we did receive them...along with his "body guy's" phone number...to eventually find out that this "body guy" was not actually a body guy and instead a friend used to save money (insurance payout)...and they cut corners while painting...
It had nothing to do with fitment issues or any defect on our end..
But to be fair and nice about the situation....
we were nice enough to send him a new FREE hood as long as he cut a chunk of the old hood out and send it to us - for us that would prove that he would not be using the old hood anymore...
But I see that we were scammed now too...and will have to change our policy for helping people accordingly. Sometimes that one person in the bunch is enough to change the way things are sent out from us....
I'm not posting this to bash anyone...but before anyone starts saying how it's unfair to have this customer pay shipping, etc..etc...I want people to know the real story behind it.
I think the window is a great idea and it looks good...too bad it was from a hood that you're selling that should actually be returned back to us in exchange for your new one.
Why?
Because we were told that it was a defected hood and it was painted and there were imperfections in the paint. We asked for pictures, and we did receive them...along with his "body guy's" phone number...to eventually find out that this "body guy" was not actually a body guy and instead a friend used to save money (insurance payout)...and they cut corners while painting...
It had nothing to do with fitment issues or any defect on our end..
But to be fair and nice about the situation....
we were nice enough to send him a new FREE hood as long as he cut a chunk of the old hood out and send it to us - for us that would prove that he would not be using the old hood anymore...
But I see that we were scammed now too...and will have to change our policy for helping people accordingly. Sometimes that one person in the bunch is enough to change the way things are sent out from us....
I'm not posting this to bash anyone...but before anyone starts saying how it's unfair to have this customer pay shipping, etc..etc...I want people to know the real story behind it.
I think the window is a great idea and it looks good...too bad it was from a hood that you're selling that should actually be returned back to us in exchange for your new one.
I buy plenty from sponsers on here but you will never see another cent of my money.
i think the window looks good, but i dont think it should be as dark as it is..
VFN got kinda the *** end..
looks like black duct tape... and i hate the ms4 badge.. just .02..
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I've always had good experiences with VFN but that is just my personal experience...
I like the idea of the window especially if there is a magna charger under there...
I personally REALLY like the MS4 emblems so much so that I almost considered a F13 emblem for my car (maybe not the cowl but somewhere else...)....
Just my $.02
I like the idea of the window especially if there is a magna charger under there...
I personally REALLY like the MS4 emblems so much so that I almost considered a F13 emblem for my car (maybe not the cowl but somewhere else...)....
Just my $.02
Kudos to someone willing to cut into a hoot. Working with fiberglass is a bit more challenging than it looks, at least for me. Very creative!
PS
VFN - you might as for a diagonal piece including the mount bracket. Repairing that stress area would be a bigger challenge.
PS
VFN - you might as for a diagonal piece including the mount bracket. Repairing that stress area would be a bigger challenge.
Looks sweet. Are there any issue with the plexi-glass possibly melting/getting soft from engine/sun heat? I agree it could be a little clearer, and now there's gotta be some goody to show off lol.
