Disappointed to find no packing material in the box other than the Y pieces wrapped in one layer of bubble wrap. Speed Engineering give me a real email address (can't find one on your web site) and I will send you pics of the damage to the RH header collector.

 

Sorry, to hear of the shipping damage. We ship them the same way most header companies in the industry do, wrapped in bubble wrap bags with a layer of cardboard between. We usually have very little issues with shipping. Sounds like they weren't careful with yours. I PM'd you my direct email address.

Thanks
Sean

 

Mine were shipped in mint condition and the fitment on the headers is amazing. I will have to take some pics of my setup once I get everything completed.

 

The headers are just in plastic bags. They are heavy and you know will get banged around in shipping. Enough that they busted open the box. The only bubble wrap is on the Y-Pipe pieces. Now I'm going to have to hassle with return shipping and waiting for a replacement. All which could have been avoided for a couple of dollars worth of packing material.

 

I've worked for two big name shipping companies and let me tell you they don't give a crap about what's in the box. Sucks that that happened. My headers were packaged fine when I got them.

 

This is how that package was handled:

 

As shitty as it may seem most headers are just in plastic bags. I dont think this reflects bad on Speed. Maybe some of the high dollar stuff is packed better but you are paying for that im sure.

 

I don't give a **** if every other set of headers they shipped arrived undamaged. Mine were damaged in shipping and so far I'm being asked to just beat them back round with a hammer.

 

Who were they shipped thru? UPS?

 

Thank you guys for the comments. They were shipped through Fed Ex.

Nothing was ever stated about beating our headers with a hammer. From the pictures the collector didn't look too bad, so I offered a credit to have them taken to an exhaust shop for the collector to be fixed on a pipe expander.

Thanks
Sean

 

If majority of people are receiving their set undamaged with no complaints, then it's clearly the fault of FedEx and how they handled the package and not how they were packed, seeing as how they are all packed the same. Mine were packed the same way and arrived mint.

Proper customer service:
Speed Engineering files an insurance claim with FedEx. You send them back the damaged parts after Speed Engineering sends you a pre-paid shipping label and RMA number, which I'm assuming is a pdf that they emailed you already? Then once they get the parts, they immediately ship you another set without waiting for reimbursement from the Fedex claim. FedEx then must reimburse them for the cost of shipping the damaged set back, the part itself, and the shipping charges for Speed Engineering to send you out another set. Why should FedEx be allowed to not pay for their mistake because some Ace Ventura lookin **** damaged the package? They absolutely should. That's the whole point of the vendor filing an insurance claim.

Also I hope we are NOT expecting the Y pipe to be a perfect fit and work with every single cross member without any clearance issues. That's called having a "pipe dream". Literally. I can tell you right now for a fact that there is clearance issues with the speed engineering Y pipe and MWC double drop cross member. The MWC 3.5 catback cross member would require serious modification to the Y pipe. I know because I test fit both of them and the MWC double drop wound up being the better option, but modification is still required because it's a very tight fit.







Now do you do this by simply adding in additional 3" pipe? No, you do it correct by using cutouts. Why pay for additional stainless steel when you can use the length from the cutouts to make the adjustment? Cutouts all day every day. Want to close them? Press a button in the cabin. Done and done.





I will post new pics next week once the adjustments are make to the Y pipe so that you can see ground clearance, fitment, etc.

Also, I will be using these clamps:



Clamps: walker 33272
Cutouts: QTP 3" stainless 10300
Electric cutouts: DMH, 3"

 

The collector is bent out forming a point. How is a pipe expander going to fix that? And excuse me for saying you said to use a hammer. You said to use a crescent wrench. My error. Might as well as said use a hammer. You can tell a lot about a company by the way they handle problems. What I expected to hear from you was something like:
"We are sorry our product arrived damaged. Yes we probably should look into better packing material in the box. We will ship a new header out to you asap. When it arrives please ship us the damaged one back in the same box. Enclosed will be a pre paid shipping label for the return shipping."

 

And as far as being the fault of fedex, Sean's reply was it wouldn't do any good to start a claim with them. You will have to ask him why.

 

Most companies have you send back the damaged part to them first using the pre-paid shipping label before they send out the new part, but everything else you said I agree with. I'm sure they will take care of you, probably wanted to see if the item was repairable before dealing with a FedEx claim. Bottom line is that you got something and you are not happy with it. Customer service to make you happy goes a LONG way and results in referrals and repeat customers. Please keep this thread updated on how this is handled.

If that's the case then I suggest Sean get in touch with another vendor on here that uses FedEx and see how they handle damaged shipments caused by FedEx mishandling. People start claims with Fedex for damaged items all the time. It's the vendor's responsibility to take care of the customer first, and then settle up with the shipper by whatever means necessary so that they don't lose money for FedEx's mistake. The last thing FedEx wants is to lose a customer account to UPS because they didn't handle an insurance claim properly....

 

My guess is Fedex will say it was improperly packed. Again just a guess. As bad as the box looked bubble wrap around the collectors would have prevented any damage.

 

They can try to say that and make all the excuses they want for the person who damaged it but then all Sean has to do is point to the fact that many other sets he's shipped out with the same packing material didn't arrive damaged. I'm sure there are people on tech that got a set that probably still have them in the box, undamaged.

 

I'm going to give SE every opportunity to make it right. And I did buy them through Ebay and paid with Paypal so I have that on my side. And ironically I even paid $15 more for shipping than their normal shipping charges.

 

If the collector was bent enough to form a point I can guarantee that bubble wrap would not have helped. Just saying.

 

I promise you an exhaust shop can fix. They have a die that shrinks the pipe and a die that expands the pipe. They can shrink it firsts to get rid of the point then expand back to 3"O.D. or whatever makes a good slip fit with your y pipe. Take the y pipe tube with you.

I know your pissed and I admit I probably would be too. Getting car parts in the mail gets us guys excited and for something to be wrong is a bummer but hey, at this point it is what it is. The exhaust shop will have your parts on the car car quicker than sending them back.

 

When we got our set, the collector wasn't perfectly round on each header and may have been dropped by the shipper a few times. The box looked similar to yours and we didn't receive our bolts as I bet they fell out of the box. My son and I just used a crescent and maybe a hammer and wood to make the shape more round. It wasn't that bad to fix. Now maybe yours is a lot worse than ours. You have a pic of how bad yours is?