How Observant is your Technician?????
The problem is on the 2006 Corvettes somewhere in the model year GM changed the timing set on the LS2's from a 1X to a 4X timing set. For those of you who don't know the difference see the pics below.
1X timing set
http://i64.photobucket.com/albums/h1...pcamschain.jpg
4X timing set
http://i64.photobucket.com/albums/h1...ockCamgear.jpg
EPP has since sent me the correct timing set at no charge. (Thanks Bob)
The shop that did the work didn't question the difference between the cam gears and installed the 1X set without asking any questions. Now they say if I want it swapped out I have to pay again which is going to be around $900.00 - $1000.00
Anyone else think this is fair? I'm not a mechanic, but I would have questioned the differance in the two timing sets. The shop said " you gave us the parts, we installed them, thats policy"
Larry
Needless to say they'll not get any future business, and you will certainly dissuade anyone else from using them.
I hope their technical capabilities are stronger than their business acumen...
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I realize that everybody is trying to save money these days. Therefore clients feel the need to supply their own parts. However if one of my client supplies his or her own parts, that person is liable for any issues that arise.
There is a reason why shops mark up parts, if it is a reputable shop they should stand behind it. Some may disagree with markups and what not, but at the end of the day its a business and the objective is to make money.
MHogLund, I know you're upset. However you supplied the parts. The moment you ordered all the pieces and parts you took liability if they are wrong. You gambled and you unfortunately lost. Should this situation have been caught. Probably. Its an unfortunate situation. However at the end of the day you chose to order your own parts, you relied on EPP to supply you with the correct parts. You put your faith in them to send you the right parts. Much like you put your faith in EPP, the shop you chose put their faith in you that you supplied the right parts.
As for the shop that put it together. Should they have checked this, yes. Is it their fault. Not completely. You've got to realize that when a client supplies their own parts, they take away from the shops profitability. The shop may not be as inclined to double check everything because their not getting paid for it. Is $1000 to much to redo the job?? I am not sure. I do paint and body work for a living.
Last edited by Opher007; Jun 19, 2009 at 09:46 AM.
I realize that everybody is trying to save money these days. Therefore clients feel the need to supply their own parts. However if one of my client supplies his or her own parts, that person is liable for any issues that arise.
There is a reason why shops mark up parts, if it is a reputable shop they should stand behind it. Some may disagree with markups and what not, but at the end of the day its a business and the objective is to make money.
MHogLund, I know you're upset. However you supplied the parts. The moment you ordered all the pieces and parts you took liability if they are wrong. You gambled and you unfortunately lost. Should this situation have been caught. Probably. Its an unfortunate situation. However at the end of the day you chose to order your own parts, you relied on EPP to supply you with the correct parts. You put your faith in them to send you the right parts. Much like you put your faith in EPP, the shop you chose put their faith in you that you supplied the right parts.
As for the shop that put it together. Should they have checked this, yes. Is it their fault. Not completely. You've got to realize that when a client supplies their own parts, they take away from the shops profitability. The shop may not be as inclined to double check everything because their not getting paid for it. Is $1000 to much to redo the job?? I am not sure. I do paint and body work for a living.
Werd.
You had to leave headers unbolted to put filter on. Yeehaw! So everytime you need to change the oil, headrs have to be unbolted, yeah that was gonna be fun. AND, EVERY TUBE HAD TO BE HEATED AND DIMPLED TO GET A BOLT IN THE FLANGE!!!!So, instead of just throwing it all on, and telling him, hey your headers fit like crap, pay me. What I did was fix teh headers. I dimpled all the tubes. I heated teh pipes, one at a time, and bent them so the could fit (as well as make room for teh oil filter so he could change it without having to remove the headers every time) And I also had to install header wrap. I had an EASY 8 hours of EXTRA time in doing this. Now, I did not charge my customer 1 extra cent. I told him $200. And that is what I charged him. Now, does that mean I think the shop mentioned above should have done the same? No, I am not. Customer supplied the parts, he is at fault on that. Would I have charged them extra to do it? It all depends on the customer and his attitude. The guy I did the headers for is a Marine, and was being stationed in California, and was SUPER nice to boot. When he would come up to check on how it was going, he would bring me gatorade and ask if I needed anything, and just all around nice guy. If he would have been a jerk or not understanding in why it was taking longer than we thought (he was driving to Califronia and needed to leave, like ASAP!) but he was, so I had no problem doing it (and losing money at teh same time) as that is how I conduct business.
There are alot of variables in how this could have should have and what if's, that there is NOT a wrong or right, just a matter of what one person thinks is all. It could go EITHER way in my book.







