DMH E-Cutouts - Extremely frustrated, please help
Thread Starter
TECH Fanatic
Joined: Aug 2004
Posts: 1,326
Likes: 1
From: NW Houston/Nacogdoches, Texas
DMH E-Cutouts - Extremely frustrated, please help I recommended these cutouts to a friend over QTP due to the "WARRANTY". He purchased them blindly after my recommendation. After only a few weeks, one cutout has failed and he desperately needs warranty work - or at a VERY minimum to speak with somebody from DMH.
We have BOTH put countless emails and calls to DMH with absolutely no response. I'm even more frustrated that it's a friend/co-worker that I've gotten into the situation.
What options do we have?
We have BOTH put countless emails and calls to DMH with absolutely no response. I'm even more frustrated that it's a friend/co-worker that I've gotten into the situation.
What options do we have?
TECH Fanatic
Joined: Aug 2004
Posts: 1,373
Likes: 4
From: Auckland, Nth Is, New Zealand.
I know how you feel man, I recommended a sponsor on here to a co-worker to build his car, the place has a great rep but his build looked and performed like crap. It was kinda awkward at work after that, he didn't blame me, though I still felt bad. I'll never recommend anyone again! Good luck, DMH's customer service has always sucked.
I too have been trying to get ahold of anyone at DMH. I've called aleast 25 times and now its saying that his call box if full. Mine stopped working about a month ago because the motor came loose. Since I can't get ahold of anyone at DMH, I've made 2 attempts at fixing it. So far its working but not the way it should. That 4 year warranty means NOTHING if theres no one there to honor it.
TECH Fanatic
Joined: Aug 2004
Posts: 1,373
Likes: 4
From: Auckland, Nth Is, New Zealand.
Worse part about this product is a sponsor on here is/was doing a special on these cutouts. A few guys were interested, I supplied a link to the thread above, next day it was deleted by 'sponsor' or ' MOD'
real neat when this forum is for us to learn, buy, etc & powers above try to conceal.
real neat when this forum is for us to learn, buy, etc & powers above try to conceal.
We ordered a handful of cutouts from DMH at the beginning of the year, also needed a few warranty cutouts replaced. After months of contacting DMH I finally reached them over the phone in MAY. They informed me there were some issues with the business and owners and they were trying to catch up on warranties and production. Since then we have been unable to reach them via phone or email. At this point we assume they have closed up shop and we are now using QTP.
We ordered a handful of cutouts from DMH at the beginning of the year, also needed a few warranty cutouts replaced. After months of contacting DMH I finally reached them over the phone in MAY. They informed me there were some issues with the business and owners and they were trying to catch up on warranties and production. Since then we have been unable to reach them via phone or email. At this point we assume they have closed up shop and we are now using QTP.
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