need everbody to read this
12-09-2006, 07:15 PM
#1
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need everbody to read this *** UPDATED*** OK i'll just tell you what happened and give me your advise on what i can do.
On the 23rd of sept i took the T/A to get some tires at pep boys. well when i was in the office waiting i noticed that they were lifting it by the side skirts. I immediatly got a manager so that we could go look at the car while it was on the lift. while it was on the lift the manager and i noticed that the side skirts were pushed out and some of the clips were broken. when they lowered it he informed me to pull it out of the bay and pull it around front. well when i went to go get in it the bottom of the door caught a bit. i pulled it around from and the manager stated yeah that damaged, just get me 3 estamites on the damage. well I ( of course ) went to the dealership and had them look at it and they stated that the way they lfted the car that they broke more than 75% of the clips on the sideskirts and would have to replace the side skirts due to that they could not reattach the clips due to the way they were broken off. they also noticed that the front fenders were pushed up and causing the bottom portion of the fender to catch the doors. on the drivers side it actually caught the door skin enough to pull a bit of the door skin off. well from 3 different places they ALL stated the same thing and the damaged on the estimates were around 2800$. well i submited the estimates to the proper management at pep boys and he stated that he will have it submited. well about a month went by and i wanted to drive the T/a with out having to get in and out of it like a damn race car. So I took it to david at Dealers and he realigned the front fenders and fixed as much as he could on the side skirts so that they weren't flapping around. so on the nov 18th i called pep boys about the claim and they stated that there was NEVER one filed. so i went back to the store and talk to the manager and he submited it and wanted to look at the damage. i truthfully told him that i had some work already done to the car so that i could drive it. so he noticed that the pinch weld were bent and he took some pics and said that he will submit the claim. well the ins called me and took the recorded statement and said they would send me a letter. i have now recieved the letter stating that they DENIED the claim due to their through investigation. I called on Mon. and asked about why and the rep. stated that she looked at the noted and all it stated that it was denied by their dis manager and didn't know anything else. i asked for the rep that worked on the case and she stated that she was away from their desk and that she would leave a message and that i would be called back in 24hrs. well it was wed. and i called back and i get the same run around and here it is Sat. and no call back.
What should i do?????????
and if you have had damage done by them and they screwed you on it tell me about it so that i can build something up for the local new stations. email me them]
slammed_91mazda@***.net
Thanks
On the 23rd of sept i took the T/A to get some tires at pep boys. well when i was in the office waiting i noticed that they were lifting it by the side skirts. I immediatly got a manager so that we could go look at the car while it was on the lift. while it was on the lift the manager and i noticed that the side skirts were pushed out and some of the clips were broken. when they lowered it he informed me to pull it out of the bay and pull it around front. well when i went to go get in it the bottom of the door caught a bit. i pulled it around from and the manager stated yeah that damaged, just get me 3 estamites on the damage. well I ( of course ) went to the dealership and had them look at it and they stated that the way they lfted the car that they broke more than 75% of the clips on the sideskirts and would have to replace the side skirts due to that they could not reattach the clips due to the way they were broken off. they also noticed that the front fenders were pushed up and causing the bottom portion of the fender to catch the doors. on the drivers side it actually caught the door skin enough to pull a bit of the door skin off. well from 3 different places they ALL stated the same thing and the damaged on the estimates were around 2800$. well i submited the estimates to the proper management at pep boys and he stated that he will have it submited. well about a month went by and i wanted to drive the T/a with out having to get in and out of it like a damn race car. So I took it to david at Dealers and he realigned the front fenders and fixed as much as he could on the side skirts so that they weren't flapping around. so on the nov 18th i called pep boys about the claim and they stated that there was NEVER one filed. so i went back to the store and talk to the manager and he submited it and wanted to look at the damage. i truthfully told him that i had some work already done to the car so that i could drive it. so he noticed that the pinch weld were bent and he took some pics and said that he will submit the claim. well the ins called me and took the recorded statement and said they would send me a letter. i have now recieved the letter stating that they DENIED the claim due to their through investigation. I called on Mon. and asked about why and the rep. stated that she looked at the noted and all it stated that it was denied by their dis manager and didn't know anything else. i asked for the rep that worked on the case and she stated that she was away from their desk and that she would leave a message and that i would be called back in 24hrs. well it was wed. and i called back and i get the same run around and here it is Sat. and no call back.
What should i do?????????
and if you have had damage done by them and they screwed you on it tell me about it so that i can build something up for the local new stations. email me them]
slammed_91mazda@***.net
Thanks
Last edited by Transam 98; 02-12-2007 at 11:05 AM.
12-09-2006, 08:19 PM
#3
That's why it's so important to tell them how the car should be raised. Even if they get upset that you're insulting their intelligence, at least you've told them how to do it properly. Ask that they let you watch them prepare it to be lifted. If they refuse for liability reasons, then maybe they're not the type of place you want to be working on your car.
12-09-2006, 09:14 PM
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thats why my car has never been on a lift,when it gets inspected i bring it to a local shop that has a drive on lift.when i need tires changed i put it up on jackstands in my garage and bring them just the rims and tires...its just not worth it to me and i have seen to many bullshit happenings like this,and to many wheels fall off in the middle of the road because people dont know how to tighten lugnuts...i hope you get them bastards at pep boys what they deserve.
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12-09-2006, 10:53 PM
#8
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I would stick a rusty screwdriver in my left eye before I'd allow anyone at Pep Boys to put my car on a lift...... 
12-10-2006, 12:07 AM
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Originally Posted by y2k_ta
That's why it's so important to tell them how the car should be raised. Even if they get upset that you're insulting their intelligence, at least you've told them how to do it properly. Ask that they let you watch them prepare it to be lifted. If they refuse for liability reasons, then maybe they're not the type of place you want to be working on your car.
Trans Am 98 - Pep Boys employ hacks and should never be trusted to actually work on a car. If someone can't figure out the correct jack points on a car, they have no reason to be allowed any where near a car.
12-10-2006, 12:17 AM
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i would sue, simple as that. get a lawyer, get the original $2800 dealership quote, if u dont have it, go to the dealership and talked to the guy who quoted u... then get the guy who did some of the work so it would be drivable to testify how bad it was...
in suing ull be able to get the full $ worth of damage covered/court costs/lawyer costs
after u drag their sorry asses through court i hope the dumbass who lifted your car gets canned, and even those sorry *** managers
in suing ull be able to get the full $ worth of damage covered/court costs/lawyer costs
after u drag their sorry asses through court i hope the dumbass who lifted your car gets canned, and even those sorry *** managers
12-10-2006, 12:54 AM
#12
That is total BS. I never let anyone touch my car unless I am there watching like a hawk. There are too many dumbasses out there.
If you can't get ahold of someone to hande this matter, I suggest what others have, get a lawyer and make them pay for the damages. Alot of times I believe that these places think you'll just give it up and forget about it. Good luck man.
If you can't get ahold of someone to hande this matter, I suggest what others have, get a lawyer and make them pay for the damages. Alot of times I believe that these places think you'll just give it up and forget about it. Good luck man.
12-14-2006, 12:23 PM
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OK i have now had some one tell me why the claim was denied. It was due to previous damage on the car. :dunno: the only damage was the TOP of the driver side door skin was coming loose. so that is the reason that they are staing that they aren't claiming the side skirt, front fenders and the BOTTOM of the door that was pulled apart from the fender. they are stating the damage was caused prvious. The only other people that have lifted the car was extreme and I KNOW that they didn't do it. So now i have the district manager suppose to call me and resolve this. I also have consulted a lawyer and they stated it is a open and shut case. Mainly due to all the receipts that i have for the car and the only two places that have even lifted the car and even touched it for that fact are extreme and pep boys. So if the manager will not resolve the lawyer and i will be taking it to court..........More to follow when it evolves.
12-14-2006, 12:31 PM
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Originally Posted by BayAreaSS
Legal action is a must!! And i would also contact the better business bureau.
Sorry to here about that man.
12-14-2006, 12:47 PM
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I took my car to Pep Boys once and they did the exact same thing!!!! It wasnt as severe as yours but my side skirts were pushed in. I had to get under the car with a wrench to straighten them out. Never going there again.