GZM / Phamspeed
09-14-2005 | 02:02 PM
#1
GZM / Phamspeed Let me start by saying this is not a bash post but simply my experience with the company
I ordered a Budget kit back in April from John and received it in July. When I received it the turbo, wastegate, and other misc parts had fallen out of the box in transit, also the intercooler pipe was only 2.5" and not the 3" as promised, the intercooler was damaged, and did not receive the couplers and clamps for it. I went through a month of trying to resolve this helping GZM with their UPS claim but unfortunately UPS found that GZM improperly packaged the shipment so the claim was denied. That's were things went south, at that point GZM basically told me that once it leaves their shop it's my problem and I would just be out a Turbo they were also not willing to fix the intercooler issues. They also acused me of a fradulent UPS claim - nice customer service . I was left with only one option file a dispute with my CC company and finally after another month I was awarded the price of the turbo. I am still working with my CC company on the intercooler but I expect to recover that as well.
I ordered a Budget kit back in April from John and received it in July. When I received it the turbo, wastegate, and other misc parts had fallen out of the box in transit, also the intercooler pipe was only 2.5" and not the 3" as promised, the intercooler was damaged, and did not receive the couplers and clamps for it. I went through a month of trying to resolve this helping GZM with their UPS claim but unfortunately UPS found that GZM improperly packaged the shipment so the claim was denied. That's were things went south, at that point GZM basically told me that once it leaves their shop it's my problem and I would just be out a Turbo they were also not willing to fix the intercooler issues. They also acused me of a fradulent UPS claim - nice customer service . I was left with only one option file a dispute with my CC company and finally after another month I was awarded the price of the turbo. I am still working with my CC company on the intercooler but I expect to recover that as well.
09-14-2005 | 02:25 PM
#4
Originally Posted by Jaegermeister2k
Curious to hear what they have to say. Had John already merged with GZM back in April?
09-14-2005 | 02:41 PM
#5
Don't feel bad posting this. This is what forums like this are for. A community of LS1 owners that watch each other's backs. You didn't do any bashing. You stated facts that users may believe true or false.
If I may add, I was very close to buying a Phamspeed kit early this year, and one of the things that turned me off to their kit, besides the ground clearance, was how difficult it was to reach them by phone. Shortly after, the company split info began to be posted here. I just got a bad feeling all along and was dissuaded by too many things to ever consider them seriously. Thanks for the post and sorry about the problem you now have. I hope you resolve it quickly.
If I may add, I was very close to buying a Phamspeed kit early this year, and one of the things that turned me off to their kit, besides the ground clearance, was how difficult it was to reach them by phone. Shortly after, the company split info began to be posted here. I just got a bad feeling all along and was dissuaded by too many things to ever consider them seriously. Thanks for the post and sorry about the problem you now have. I hope you resolve it quickly.
09-14-2005 | 02:48 PM
#6
Theres a guy from around me that is going through the same exact thing as your going through. But he lost his turbo and wastegate I think. GMZ told him that there was a few case's like his going on and that someone from UPS was stealing the stuff out of the box.
On another note I got my Phamspeed kit in like 3 weeks. But that was when They first came out and I have the manifold kit(1 of very few)
On another note I got my Phamspeed kit in like 3 weeks. But that was when They first came out and I have the manifold kit(1 of very few)
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09-15-2005 | 01:57 PM
#10
Staging Lane
Joined: May 2005
Posts: 82
Likes: 0
I went through a month of trying to resolve this helping GZM with their UPS claim but unfortunately UPS found that GZM improperly packaged the shipment so the claim was denied
That's were things went south, at that point GZM basically told me that once it leaves their shop it's my problem and I would just be out a Turbo they were also not willing to fix the intercooler issues
They also acused me of a fradulent UPS claim - nice customer service
The main reason you're in the situation you're in is because you refuse to work with us and UPS. We try to have phone conversations with you but all you want to do is emails. Getting information from you as a customer was like pulling teeth, you just didn't want to give it to us.
09-15-2005 | 03:06 PM
#11
Originally Posted by GroundZero
The claim has not been denied. We're still battling out with UPS. The main thing is we needed the customer (you) to work with UPS and us on the case. You didn't. You just wanted your stuff and didn't care how you got it. You were quick to blame us for missing parts, and that's why we're in this mess
Originally Posted by GroundZero
That's not what we said and you know it. We were willing to work with you on the whole case. We even sent you a replacement wastegate along with all the couplers, clamps, and other parts. And I even told you I ordered another turbo for you to replace the missing one in the meantime. This is more than working with the customer and I think everyone here would agree.
When I spoke with you on the phone you said you talked with your Merchant bank and it was your understanding that your liability ends when the package leaves your store. Yes you sent me a repalcement wastegate, some band clamps for the exhaust, O2 bung that was suspose to be welded in my downpipe in the first place, and an air filter but I have yet to receive the intercooler couplers and clamps. This can easily be verified by weighing the stuff.
Where is the replacement turbo you ordered, I haven't seen it?
Originally Posted by GroundZero
Now you're just pulling stuff out your *ss!! If we were trying to get the turbo and wg back, why the hell would we even say that?
The main reason you're in the situation you're in is because you refuse to work with us and UPS. We try to have phone conversations with you but all you want to do is emails. Getting information from you as a customer was like pulling teeth, you just didn't want to give it to us.
The main reason you're in the situation you're in is because you refuse to work with us and UPS. We try to have phone conversations with you but all you want to do is emails. Getting information from you as a customer was like pulling teeth, you just didn't want to give it to us.
I have refused nothing I have provided everything you or UPS has asked of me and will continue to do so. Yes I prefer e-mails because I have everything that is discussed in writing to cover my @ss. Lastly again I have no problem with working with you or UPS on this if the claim is still open just don't expect me to sit around for 2 more months waiting on a resolution I am persuing the dispute on my other card for the intercooler since it was not as advertised and I have yet to receive the couplers and clamps
Last edited by crazy2one; 09-15-2005 at 03:12 PM.
09-15-2005 | 03:10 PM
#12
Well said Will, lets see what the saints at GZM says no, I see no responsibility on the part of GZM on this, espc. if he still doesn't have replacement parts, and also if they really put all that stuff in a lil cardbaord box.
09-15-2005 | 03:28 PM
#14
Originally Posted by HellRaiser
Theres a guy from around me that is going through the same exact thing as your going through. But he lost his turbo and wastegate I think. GMZ told him that there was a few case's like his going on and that someone from UPS was stealing the stuff out of the box.
09-15-2005 | 03:50 PM
#15
Staging Lane
Joined: Apr 2005
Posts: 67
Likes: 0
From: 123 fake st reading
I must say I have to disagree I have the same problem with a missing turbo from ups the packaging was double boxed wrapped with clear duct tape.But someone still cut the tape and took the turbo out. Re-wrapped it with crappy clear packing tape. Now when I called ground zero motor sports, they were more than happy to help rectify the problem. Now they have more than bent over backwards to help me resolve this mess. Ralph even went so far as to give me his personal cell phone #, to call him at anytime. The only problem I see is with ups and no one else! They came and picked up my box on Aug. 5 and I have not heard from them until Sept. 6. I called the number for claims at ups twice a day since Aug. 8 and got nowhere but the whole time if Ralph didn't hear from me he called me to check if I heard from ups because he heard NOTHING! from them . It wasn't until I threatened ups with legal action until I got a response. I don't blame ground zero for anything, but it seems to me that ups is highly responsible and obvious problem in their shipping department. The only thing that has been taken from everyone's box so far, are the parts that are universal. If ground zero is in the business of handing out turbos to people who say they haven't gotten them, without going through the proper channels, they wouldn't be in business very long. I know it really sucks having to wait for the rest of my parts, but "stuff" happens , and you must be patient. If I had my choice I would do it all over again and still go through ground zero, and highly recommend them to anyone!
09-15-2005 | 03:52 PM
#16
Staging Lane
Joined: Apr 2005
Posts: 67
Likes: 0
From: 123 fake st reading
Originally Posted by crazy2one
I'll try to dig up the pics I have of the box. I can't beleive they let it leave the shop it that box
09-15-2005 | 04:01 PM
#17
Originally Posted by Dr.x
I must say I have to disagree I have the same problem with a missing turbo from ups the packaging was double boxed wrapped with clear duct tape.But someone still cut the tape and took the turbo out. Re-wrapped it with crappy clear packing tape. Now when I called ground zero motor sports, they were more than happy to help rectify the problem. Now they have more than bent over backwards to help me resolve this mess. Ralph even went so far as to give me his personal cell phone #, to call him at anytime. The only problem I see is with ups and no one else! They came and picked up my box on Aug. 5 and I have not heard from them until Sept. 6. I called the number for claims at ups twice a day since Aug. 8 and got nowhere but the whole time if Ralph didn't hear from me he called me to check if I heard from ups because he heard NOTHING! from them . It wasn't until I threatened ups with legal action until I got a response. I don't blame ground zero for anything, but it seems to me that ups is highly responsible and obvious problem in their shipping department. The only thing that has been taken from everyone's box so far, are the parts that are universal. If ground zero is in the business of handing out turbos to people who say they haven't gotten them, without going through the proper channels, they wouldn't be in business very long. I know it really sucks having to wait for the rest of my parts, but "stuff" happens , and you must be patient. If I had my choice I would do it all over again and still go through ground zero, and highly recommend them to anyone!
09-15-2005 | 04:05 PM
#19
Originally Posted by Dr.x
I also have pictures of the boxes I got and if someone has a knife, it doesn't matter what it's shipped in!
